Title : UX Designer
Location : Work from Home
Note : This is a W2 contract position – this position is NOT open to 1099, C2C, or 3rd party candidates
The UX Designer will partner with businesses to establish clear problem statements and measures of success for a new customer care agent desktop interface. They will partner with customer care agents to fully understand their needs while demonstrating a bold vision for excellence in interactive web design and a commitment to evolving agent experiences.
Job Duties :
- Use the Salesforce Lightning design system to define an architecture that effectively synthesizes multiple systems / interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently
- Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices
- When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience
- Work with technology teams to determine feasibility and implementation timelines, and partner across related disciplines, including usability, content strategy, accessibility, and web development, to meet established business objectives of the engagement
Job Requirements :
Strong experience in interaction design, component-driven design, and information architectureDemonstrated excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business ownersSolutions-oriented, with the ability to multi-task and adapt quickly to changing requirements and conditionsHighly innovative and diligent worker, able to inspire commitment to a higher standardA minimum of a Bachelor's Degree in UX, Design, Computer Science, or other related fieldNote : This is a W2 contract position – this position is NOT open to 1099, C2C, or 3rd party candidates