Senior Customer Service RepresentativeBrightway Insurance • Melbourne, FL, United States
Senior Customer Service Representative
Brightway Insurance • Melbourne, FL, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProcess endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation. Support new business and renewal processes by gathering required information and preparing applications. Verify policy accuracy, rating information, and carrier guidelines prior to final processing. Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments. Guide clients through the claims filing process and provide follow-up as needed. Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates. Assist in workflow improvement, procedure updates, and best-practice implementation. Maintain compliance with all state regulations, company policies, and carrier requirements. Build strong client relationships through responsive service and proactive communication. Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions). Support retention efforts by reviewing renewal options and assisting in remarketing when needed. Valid Florida 4-40 Customer Representative License . 3–5+ years of customer service or account management experience in a Property & Casualty insurance environment. Strong knowledge of personal lines and / or commercial lines insurance products, coverage forms, and terminology. Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred. Excellent communication, problem-solving, and organizational skills. Ability to work independently, prioritize tasks, and manage high-volume workloads.
Position Summary
The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements.
Client Service & Support
- Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions.
- Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements.
- Assist clients with policy changes, cancellations, reinstatements, and general account updates.
- Review client accounts to ensure accuracy and identify gaps in coverage or service needs.
Policy Administration
Claims Support
Team & Operational Support
Customer Experience & Retention
Required Qualifications
serp_jobs.job_alerts.create_a_job
Senior Customer Service Representative • Melbourne, FL, United States
Job_description.internal_linking.related_jobs
We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are ready to schedule ...serp_jobs.internal_linking.show_more
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...serp_jobs.internal_linking.show_more
Customer Support Representative - (Spanish / English).Onsite located at 2330 Commerce Park Dr.Provide support and assistance to fellow partners that may have questions during their day to day.Assist ...serp_jobs.internal_linking.show_more We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more 
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management.
This role acts as a primary poi...serp_jobs.internal_linking.show_more
Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers.
As a CSR, you will handle transactions, answer customer questions, and ens...serp_jobs.internal_linking.show_more
We are a rapidly growing company that has more clients than we can see.We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.W...serp_jobs.internal_linking.show_more
If you like helping people, and you want to feel supported in your work this is the opportunity for you.Every day, concerned people call the AlgaeCal helpline.
They've just had bad news about their...serp_jobs.internal_linking.show_more
Customer Service Representative.The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative,...serp_jobs.internal_linking.show_more
The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management.
This role acts as a primary poi...serp_jobs.internal_linking.show_more
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...serp_jobs.internal_linking.show_more Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...serp_jobs.internal_linking.show_more We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more 
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...serp_jobs.internal_linking.show_more
The Electro Optical InfraredSystems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA.
EOIS develops, manufactures, and supports infrared and ...serp_jobs.internal_linking.show_more We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
Customer Service Associate
Wawa, Inc. • Melbourne, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Sales Representative (50k-90k per year)
Professional Careers • Palm Bay, Florida
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative (Remote Position)
GOLD GATE • Palm Bay, Florida
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative
Firstsource • Palm Bay, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Benefits Customer Service Advisor - Work from home (50k-90k per year)
Professional Careers • Melbourne, Florida
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service Representative – Product Testing
GLOCPA • Melbourne, Florida
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Customer Service Representative (Melbourne)
Brightway Insurance • Melbourne, FL, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative
Family Dollar • Palm Bay, FL, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Morphius Corp • Palm Bay, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
AlgaeCal • Palm Bay, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative ( Remote )
Third Party CS • Palm Bay, FL, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Customer Service Representative
Brightway Insurance • Melbourne, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Associate Engineering Services
L3Harris Technologies • MELBOURNE, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Third Party CS • Palm Bay, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service (50k-90k per year)
Professional Careers • Palm Bay, Florida
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Circle K • Palm Bay, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Product Engineer
Leonardo DRS • Melbourne, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Palm Bay, Florida
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted