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Training Specialist
Training SpecialistThe HIRD- USA • Austin, TX, US
Training Specialist

Training Specialist

The HIRD- USA • Austin, TX, US
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Job Summary :

eeking a Training Lead- Trust & Safety _ AI who combines excellent training and organizational skills with the ability to function effectively to bring their talent to our team. As a Training Lead- Trust & Safety _ AI, you will be responsible for new hire communication training (Classroom Training), providing feedback & coaching to agents on communication.

Primary Responsibilities

  • Conduct audit transactions as defined by the client.
  • Structure on-boarding training requirements.
  • Ensure all new employees go through the defined new hire learning path for their respective roles.
  • Participate and lead activities and work with the client and stakeholders to ensure that processes knowledge is documented and transferred to the operations team.
  • Support new hires during OJT and go-live
  • Manage / provide refresher and remedial training for existing employees
  • Maintain trainee data and information in the central repository to ensure audit readiness
  • Analyze training need for employees, single point of contact for the account for any training requirements.
  • Provide pro-active training intervention / guidance to leadership targeting metric / business impact.

Qualifications :

  • Bachelor's degree.
  • Minimum 2 years' experience in a relatable Trainer role.
  • Acquainted with the communication nuances doe the possible kinds of errors that one would expect in this setting.
  • Proficient in Microsoft Office and other relevant software programs.
  • Excellent spoken and written Communication Skills.
  • Good understanding of functional grammar.
  • Needs to have strong training ability.
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