Training Specialist

Job Summary :

eeking a Training Lead- Trust & Safety _ AI who combines excellent training and organizational skills with the ability to function effectively to bring their talent to our team. As a Training Lead- Trust & Safety _ AI, you will be responsible for new hire communication training (Classroom Training), providing feedback & coaching to agents on communication.

Primary Responsibilities

• Conduct audit transactions as defined by the client.
• Structure on-boarding training requirements.
• Ensure all new employees go through the defined new hire learning path for their respective roles.
• Participate and lead activities and work with the client and stakeholders to ensure that processes knowledge is documented and transferred to the operations team.
• Support new hires during OJT and go-live
• Manage / provide refresher and remedial training for existing employees
• Maintain trainee data and information in the central repository to ensure audit readiness
• Analyze training need for employees, single point of contact for the account for any training requirements.
• Provide pro-active training intervention / guidance to leadership targeting metric / business impact.

Qualifications :