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Information Technology Associate
Information Technology AssociateLHH • San Francisco, CA, United States
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Information Technology Associate

Information Technology Associate

LHH • San Francisco, CA, United States
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LHH has an exciting role with a client of ours in San Francisco who is seeking a full-time IT Associate to join their team in an on-site role.

We are seeking an Information Technology Associate to join our client's growing Technology team. This role will support our global workforce by delivering seamless, secure, and high-touch IT experiences. The ideal candidate thrives in a fast-paced environment, combines strong technical expertise with exceptional communication, and takes pride in delivering white-glove support for our employees and executives.

Salary & Benefits :

  • $120k to $150k annually
  • Discretionary bonus (up to 25%)
  • Medical, dental, and vision insurance
  • 401(k) plan with employer match, fully vested immediately
  • 24 days of PTO to start
  • Paid holidays aligned with the NYSE
  • $125 a month wellness stipend
  • Parenting support services
  • Fertility benefits

Qualifications :

  • Required : 5+ years of IT support or systems administration experience, preferably in financial services or fast-paced technical environments.
  • Required : Strong knowledge of Microsoft 365 administration and Hybrid Azure AD.
  • Required : Hands-on experience with Intune for Windows and mobile device management.
  • Required : Experience administering Jamf and providing advanced macOS support in enterprise settings.
  • Required : Familiarity with enterprise security platforms such as Mimecast, Netskope, and endpoint protection tools.
  • Required : Skilled in supporting Zoom, Slack, and mobile devices (iOS / Android).
  • Required : Practical experience with IT Asset Management systems (e.g., Snipe-IT, ServiceNow, or equivalent), including lifecycle management, compliance, and reporting.
  • Required : Demonstrated success executing onboarding / offboarding workflows, ensuring seamless employee experience and compliance with security requirements
  • Required : Knowledge of networking fundamentals, including Wi-Fi, VPN, and cloud security principles.
  • Required : Strong interpersonal and communication skills with the ability to support executives and senior stakeholders.
  • Ability to manage competing priorities and thrive in a fast-paced, high-touch environment.
  • Willingness to provide after-hours and weekend on-call support when needed.
  • Curious and adaptive mindset, with a willingness to learn new technologies and leverage automation / AI to streamline workflows.
  • Bachelor’s degree preferred, or equivalent professional experience.
  • Very Nice to have : prior VC / Wealth Management / Financial Services background

    • Responsibilities :

  • Deliver responsive, high-quality IT support for employees in-office and remote, ensuring issues are resolved with minimal disruption.
  • Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, and compliance features.
  • Manage Hybrid Azure AD user / device lifecycle, conditional access policies, and identity governance.
  • Support endpoint management across Intune (Windows, iOS, Android) and Jamf (macOS)
  • Provide frontline administration and troubleshooting across collaboration stack (Slack, Zoom, mobile device management, and endpoint security).
  • Support and configure enterprise security platforms including Mimecast (email security) and Netskope (CASB / SASE).
  • Execute end-to-end employee onboarding and offboarding processes : account provisioning / deprovisioning, device preparation / collection, access management, and ensuring smooth Day 1 / Last Day experiences.
  • Administer IT Asset Management processes, including procurement, imaging, inventory tracking, warranty management, and decommissioning of endpoints and peripherals.
  • Partner with IT peers and business teams to deliver new solutions, improve processes, and ensure an outstanding employee experience
  • Participate in IT projects, including system upgrades, integrations, and automation initiatives.
  • Provide after-hours and weekend on-call support as part of a global IT rotation.
  • Communicate effectively with all levels of the organization, setting expectations clearly and providing proactive updates.
  • Uphold white-glove service standard, ensuring empathy, professionalism, and precision in every interaction.

    • Equal Opportunity Employer / Veterans / Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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