Information Technology Analyst

Our client, a leading real estate private equity firm, is seeking an IT Analyst to join their team! This role will provide both first- and second-level technical support to internal staff, and will be responsible for delivering high-quality desktop and phone support to employees across the U.S. and Europe.

This role is fully on-site in their office in Midtown NYC. Hours : 9-6pm

Compensation : $90-110k base salary + discretionary bonus & competitive benefits

Key responsibilities :

• Serve as the primary point of contact for phone and email IT support requests from staff.
• Provide Tier 1 and Tier 2 support for desktop systems, hardware, printers, and mobile devices.
• Take ownership of user issues from intake to resolution, ensuring clear and timely communication.
• Provide applications support utilizing advanced skills in Microsoft 365 Office Suite (MS Word, Excel, PowerPoint and Outlook), mobile devices, Egnyte, and other GTIS wide applications.
• Provide Audio Visual systems support – Crestron, Cisco Codecs and Zoom.
• Manage and troubleshoot two-factor authentication using Duo Mobile.
• Escalate unresolved or complex technical issues to the senior IT team when necessary.
• Administer mobile device management (MDM) platforms such as Microsoft Intune and Jamf.
• Handle user onboarding and offboarding processes : account creation, access provisioning, device setup, and deactivation.
• Manage email security : maintain safe sender / block lists and email filtering policies.
• Maintain and track all IT assets including laptops, desktops, peripherals, and mobile devices.
• Contribute to the internal support knowledgebase by documenting processes and solutions.
• Monitor IT systems for potential security breaches and vulnerabilities; escalate issues as needed.
• Coordinate with the broader IT team on security monitoring and incident response.

Qualifications :

This is a full-time position, and business hours are generally Monday through Friday, 9AM to 6PM. Candidate will have after-hours and weekend work and on-call responsibilities associated with this position. No travel is expected for this position.

Please submit your resume to apply!

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.