Customer Service Advisor

Kymera InternationalHouston, TX, US

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Job Description

Description :

Job Title : Customer Service Advisor

Classification : Full-time, Hourly Non-Exempt

Reports To : Operations Manager

Location : Kymera – CASL Houston

Job Overview

The Customer Service Advisor supports the full lifecycle of customer orders, from quote generation through work order management and BOM accuracy, while serving as the primary liaison between operations, sales, production teams, and customers. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will have experience in a production or machine shop environment, proficiency with contract review and customer service processes, and the ability to troubleshoot and resolve issues quickly.

Responsibilities

Generate customer quotes and manage pricing calculations and related communications.
Conduct contract reviews and ensure accuracy in documentation.
Create and maintain work orders, work order folders, and associated paperwork.
Create and update bills of materials (BOMs) for accuracy and cost validation.
Maintain consistent communication with sales and customers regarding job updates, reports, and questions.
Liaise with sales, technical, and operations teams to facilitate workflow and resolve issues.
Partner with production teams to troubleshoot, expedite orders, and support special requests.
Support the scrap management process and other operational tasks as needed.
Perform other related duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Summary : At Kymera International - Thermal Spray Solutions, we provide a competitive benefits package to support your health, well-being, and financial security, including :

Generous Time Off : 11 annual company-paid holidays and flexible PTO (17 PTO Days per Yr to start).

Healthcare Savings : Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and comprehensive dental and vision coverage.

Retirement Support : 401(k) plan with a competitive company match.

Insurance Coverage : Company-paid short-term disability and life insurance, with additional voluntary options like critical illness, hospital care, and long-term disability coverage.

Competitive pay.

Team Benefits : A supportive team culture and resources to help you thrive.

We are dedicated to helping you live your best life, both professionally and personally. Benefits are reviewed annually.

Requirements :

Required Skills and Abilities

Minimum of 2 years’ experience in machine shop estimating and quote generation.

Ability to read and interpret engineered drawings.

Strong customer service, administration, or sales experience with proven external communication skills.

Demonstrated ability to provide timely updates and solutions to customers.

Excellent attention to detail, accuracy, and organizational skills.

Strong written and verbal communication abilities.

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Ability to work effectively with colleagues at all organizational levels.

Valid driver’s license required.

Must be legally authorized to work in the United States.

Education and Experience

High school diploma or equivalent required; Associate degree in Machining, Engineering, or related field preferred.

Minimum of 2 years of experience in a production environment.

Experience in oil and gas or related industries is preferred but not required.

Technical training or post-secondary coursework preferred.

Physical Requirements

Ability to traverse the production facility and lift up to 25 pounds as needed.

Sit and stand an average of 8hrs a day.

When requested by employees, and when possible, reasonable accommodation may be provided to help individuals with disabilities perform their essential job functions.

Equal Opportunity Employment Statement

Kymera International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Physical Requirements :

Ability to stand, walk, and perform repetitive manual tasks for extended periods.

Strength to lift, carry, push, or pull up to 50 pounds unassisted, repeatedly throughout a shift.

Ability to perform physical tasks, including bending, kneeling, crouching, reaching overhead, and climbing ladders or stairs, as needed.

Capability to pass a respiratory medical evaluation, including hearing and vision exams, and meet all necessary physical qualifications.

Ability to wear and work comfortably in required personal protective equipment (PPE), including gloves, and steel-toe boots, for prolonged periods.

Adaptability to work in diverse environments, such as high temperatures, confined spaces, and areas with potential exposure to dust, fumes, and noise.

Coordination and manual dexterity to safely operate machinery, tools, and equipment while maintaining focus on ergonomics and safety.

When requested by employees, and when possible, reasonable accommodation may be provided to help individuals with disabilities perform their essential job functions. Kymera is an Equal Opportunity Employer, encouraging diversity in the workplace. EOE : race / color / religion / sex / sexual orientation / gender identity / national origin / disability.

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Customer Service Advisor • Houston, TX, US