Technical Spare Parts Coordinator

PURPOSE OF THE JOB :

Reporting to the Service Manager, the Technical Spare Parts Coordinator is responsible for quotes, orders, customer complaints and working with internal stake holders. Work is performed with some latitude for independent judgment and is reviewed periodically to assure conformity with departmental policies and procedures.

PRIMARY RESPONSIBILITIES :

Advise customer on all requirements of spares parts and parts warranty claims.

Prepare and submit accurate and timely quotes for machine spare parts.

Prepare and submit spare parts kits quotes. Estimate labor and material requirements based on engineering drawings.

Provide technical assistance to customers over the phone. Assist customers in finding the proper part numbers for the spares required.

Enter spare parts orders into current ERP system.

Order tracking and auditing, including expediting all purchased and manufactured parts with Purchasing / Manufacturing Dep't as required, meeting the timely shipments of all spares orders.

Advise customers when orders are not being satisfied according to committed delivery date.

Prepare proposals for recommended and critical spare parts list.

Evaluate parts costs in comparison to current pricing looking for opportunities to increase margins through either cost reduction or price increases.

Other assignments and duties the department Manager may provide.

SECONDARY RESPONSIBILITIES :

Procure quotes from suppliers / vendors.

Assist service colleagues for with parts identification and requirements

PHYSICAL DEMANDS :

Most work is performed in an office environment with occasional trips to the assembly floor and the warehouse.

o Hearing acuity required for safety reasons while on the assembly floor

o exposure to high noise from machines operating nearby during visits to the assembly floor

Most of work is done while sitting down

Works with computer for prolonged periods of time

WORKING CONDITIONS AND ENVIRONMENT :

This position is a position of trust and responsibility. Long working hours may be necessary on occasion in order to comply with deadlines (internal and external).

This position requires the employee to attend work properly groomed and dressed according to the position. Mpac attire is mandatory at all times

o 100% adherence to Mpac dress code policy is mandatory

DESIRED BEHAVIOURAL COMPETENCES :

Behaves ethically - Ensures own behaviour and team members' behaviour is consistent with Mpac standards and aligns with the values of the organization.

Impact and influence - Works effectively with and through others including where no formal authority exists

Achievement Motivation - Results oriented. Sets high standards and objectives

Communicate Effectively- Speak, listen and write in a clear, thorough and timely manner.

Team Leadership - Effective at building support, thinks team first, promotes success in terms of team as well as individual success, and is adept at creating a shared vision.

Decision-making - Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

Organize- Set priorities, develop a work schedule, monitor progress towards goals, and track details / data / information / activities.

Problem Solving- Assesses problematic situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations.

Hands-on approach, ready to "roll-up his / her sleeves" and stay close to the action.

HARDWARE & SOFTWARE REQUIREMENTS :

One desktop computer, keyboard, mouse, 2 monitors, and desk phone

Relevant software, includes Infor Visual, Concur, ADP, Outlook

o 100% adherence to company computer policy is required

KNOWLEDGE AND SKILLS REQUIRED :

Post-secondary education in mechanical design or millwright. Experience with packaging equipment is a definite asset.

Very knowledgeable in reading and understanding equipment drawings, pneumatic schematics and symbols.

Entrepreneurial attitude. Works well within a team atmosphere. Self-starter. Proactive approach. Willing to take challenges.