Product Technical Support Specialist

Join Marvin as a Product Technical Support Specialist, where your passion for solving technical challenges will shine. In this role, you'll assist customers in understanding product capabilities and limitations, while providing expert guidance and tailored solutions. You will be part of a dynamic, cross-functional team where creativity meets precision, and every day presents new challenges to tackle. If you are eager to make a real impact and enjoy innovative problem-solving, we want to hear from you!

Key Responsibilities :

• Respond to customer inquiries with expert insights on product capabilities, limitations, and specifications.
• Provide accurate pricing, detailed estimates, structural analysis, and create AutoCAD drawings customized to user needs.
• Work collaboratively with different departments to ensure prompt and effective solutions for unique customer requests.

You are a great fit if you have :

Additionally, we value :

At Marvin, we are committed to fostering better ways of living. By joining our family-owned and -led window and door company, you become part of a community with abundant opportunities to grow.

With over a century in the industry, Marvin is home to premium, award-winning products like Infinity Replacement Windows and TruStile Doors. We are proud to have been recognized as a Top Large Employer by Forbes Magazine for two consecutive years, in 2024 and 2025. Our operations span 19 cities across North America.

We prioritize the safety and wellness of our employees and support each team member through a comprehensive benefits package, including health insurance, paid holidays, paid parental leave, 401(k) retirement savings match, and more.

Some of our unique benefits include :

Be a part of the Marvin community with over 8,000 dedicated team members. Apply today!

This job posting does not encompass all activities, duties, or responsibilities required of the employee. Accommodations may be made for individuals with disabilities to perform essential functions of the position. Employment offers are contingent upon successful completion of a background check and drug screening, meeting company standards.

Compensation : $21.34 - $26.69