Care Access Coordinator, Full-time

Job Description

Job Description

Job Summary

This is a full-time professional position responsible for coordinating and documenting the referrals, information visits, and admission of new patients to all service lines. The schedule for this position is 8 : 30 am - 7 : 00 pm M, T, W, F; rotating weekends (1-2 weekend days per month).

Responsibilities what you do

• Review referrals and conduct phone interviews with all referral source and attending physicians to determine potential new patient needs.
• Process intakes / referrals from all referral sources (physicians, hospital discharge planners, insurance case managers, patient’s families, provider relations etc.).
• Coordinate admission schedules for Admission Nurses and Admission Social Workers.
• Schedule patient start of care evaluation assessments / admission and information visits.
• Adhere to clinical guidelines for documentation to meet Federal, State, regulatory and agency guidelines.
• Set-up new patient charts, and accurately document all actions taken and contacts made in course of referral processing.
• Document telephone calls / referrals, including follow up service calls to non-admissions or recent admissions.
• Present appropriate service line information to patients, families, and referral sources.
• Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities.
• Work with new employees, of all disciplines, to orient them to the referral and admission process.
• Provide appropriate orientation to new intake employees.
• Collaborate with the clinical providers and administrative staff across service lines to provide excellent customer service.
• Perform other tasks as assigned by supervisor

Expectations how you do it

Requirements what you need