Key Responsibilities
- Consult with faculty and staff to adapt existing courses and programs for online delivery and other forms of e-learning
- Design and develop online instructional materials that support academic courses / programs grounded in sound educational theory and best practices in instructional design
- Create instructional course content in collaboration and partnership with faculty, departments, SJSU Online Staff and other stakeholders
- Work with faculty to develop teaching and learning environments that emphasize active learning and incorporate appropriate instructional technologies
- Create and facilitate the creation of accessible instructional content.
- Design, develop, and maintain course templates within the learning management system for different SJSU Online programs
- Leverage the learning management system and / or other instructional technologies to serve the educational and administrative community with resources in support of instruction
- Support e-learning by designing, developing, and implementing tools and resources for students
- Conduct online workshops and support online course events for faculty related to using different department-supported technologies
- Conduct testing, provide troubleshooting, and develop accompanying technical reference materials (text and media content) for instructional technologies
- Assist with helpdesk tickets from email and online ticketing systems
- Provide telephone and online (e.g., email, web-conferencing) contact for administrative and educational support and solutions
- Maintain certifications in Quality Assurance best practices (e.g., Quality Matters) and review all courses designed annually
- Assist with conducting course design feedback / evaluation processes
- Submit courses and assist with program reviews toward Quality Matters and / or Online Learning Consortium Certifications
- Coordinate with other SJSU Online Staff to share feedback and make course updates
- Assist with marketing and outreach efforts related to faculty and student professional development opportunities offered
- Generate reports and analysis for the Senior Director
Knowledge, Skills & Abilities
Thorough knowledge in using learning management systems and other instructional technologies, as well as, knowledge of software administrationAbility to understand, analyze and diagnose faculty, staff, and student needs and translate these needs into instructional solutionsKnowledge of best practices in quality assurance in online course designProficiency and hands-on experience in web and mobile technologiesAbility to enhance web-based courses with knowledge of best practices and e-learning principlesThorough knowledge and demonstrable skills in applying a variety of software applications and web-based authoring and publishing systems : e.g., Camtasia, Photoshop, HTML editors, Zoom, Microsoft OfficeIn-depth knowledge of systems analysis and development, applications programming, and database analysisAbility to design and develop user-friendly interfaces that comply with accessibility as defined in Section 508Strong written and oral communication skillsAbility to communicate with constituents in a professional and respectful mannerRequired Qualifications
Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of studyThree years of experience supporting information systems and technologyPreferred Qualifications
Master’s Degree in a related fieldExperience in educational technology, instructional design, distributed learning, or an equivalent disciplineExperience using and managing Learning Management SystemsExperience with technical information systems and application program packagesExperience and a working knowledge of common software application packages used in higher education teachingExperience in course development and designExperience in a team-based environmentExperience in teaching workshops in higher educationCompensation
Classification : Instructional Technology Consultant - Career
Anticipated Hiring Range : $5,800 / month - $6,300 / month
CSU Salary Range : $5,158 / month - $12,730 / month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .