Customer Support Specialist 1

Analyzes supplier and / or customer data regarding ordering and / or delivery of spare parts and provisioning products or related services.

Analyzes and processes material returned from customers.

Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.

Position Responsibilities :

Reviews of customer purchase orders to assess requirements.

Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

Performs research in Cardex (ERP) to potentially resolve order issues.

Reviews and actions open orders that are pending resolution.

For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

Monitors / Expedites orders with high complexity and urgency.

Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.

Maintain Pipeline health on part usage / demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.

Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills / Experience) :

6 or more years of related work experience

Experience in Program Management and / or Customer Support

Experience working with SAP system

Strong problem-solving skills

Ability to manage multiple and competing priorities

Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.

Preferred Qualifications (Desired Skills / Experience) :

Experience in aerospace hardware sales

Knowledge of the aerospace / aviation industry

Outstanding communication skills, verbal and written

Proficiency in numeric reasoning and mathematical skills

• Duration : Through May 15 2026
• Start Time : 8am
• End Time : 5pm
• Skills

Customer service, excel data entry, microsoft excel, microsoft word, data entry, administrative support, administrative skills, administrative customer service, Support, Service, Windows, Data

• Top Skills Details

Customer service,excel data entry,microsoft excel,microsoft word,data entry,administrative support,administrative skills,administrative customer service

• Additional Skills & Qualifications

Professional Written &Verbal communication.

No bad job tenure.

Lives in Chandler, or Tempe or Mesa only. No west Valley or folks more than 20 Mins away!

Has reliable transportation.

• Experience Level

Intermediate Level

• Job Type & Location
• This is a Contract position based out of Chandler, AZ.
• Pay and Benefits
• The pay range for this position is $22.00 - $22.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a fully onsite position in Chandler,AZ.
• Application Deadline
• This position is anticipated to close on Dec 11, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.