Supervisor, Aquatics

Join us at Sesame Place and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do :

As a Supervisor in Aquatics youll play a lead role in ensuring positive safe memorable guest experiences. Youll strive to exceed guest expectations while also overseeing the Aquatics team. You will :

Provide exemplary service and ensure Operations Standards are met by resolving guest concerns investigating and providing recommendations to correct reoccurring guest issues ensuring all team members are providing the highest level of guest courtesy recognizing and rewarding team members who provide exceptional service

Interview and hire leadership team members

Supervise train and counsel team members team leads and assistant supervisors while enforcing and complying with safety procedures guidelines and park policies and procedures

Ensure pertinent paperwork is completed prior to during and after training

Responsible for team member files schedules employee audits and other tasks as assigned

Ensure compliance of Child Labor Laws with regards to breaks lunches and hours worked per day

Oversee water and first aid send-outs

Monitor and control labor budgets as directed by the Aquatics Manager

Manage the area opening and closing procedures and ensure all team members complete tasks within a timely manner

What it takes to succeed :

A passion for customer service

Excellent multi-tasking and time management skills

Outstanding communication and problem-solving abilities

Active listener with the ability to anticipate guests needs

Ability to work in a team to promote and ensure a safe and secure environment

Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work

Flexibility to perform varied duties

What else is important :

At least 18 years of age preferre

High School Diploma preferred

Must have at least one (1) year of leadership experience or equivalent external experience

Must have an American Red Cross Lifeguarding or Shallow Water Lifeguarding First Aid CPR / AED for Lifeguards and Water Park Skills certification or must be able to pass all requirements to obtain certification in these courses.

Maintain an acceptable level of proficiency of park knowledge water rescue CPR / AED and First Aid Skills

Must be able to act responsibly with a high attention to safety

Must be able to lift push pull and / or carry up to 50 lbs

Position engages in extensive walking and standing throughout entire work shift

Perform the following physical activities : kneeling squatting bend floor-to waist / waist-to-overhead reach overhead simple grasp and fine hand manipulation tasks (use of tools / keyboard / writing)

Perform cleaning duties; including use of cleaning chemicals

Must be willing to comply with all SEA grooming guidelines and employment standards

Must be able to work indoors and outdoors in varying weather to include extreme heat

Must provide flexible consistent availability (including nights weekends and holidays) and adhere to our Holiday and Availability agreement

Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations

Ability to successfully complete all legal company and department training requirements within established timelines

The perks of the position : Ambassadors will enjoy a fun fast-paced environment and great teammates as well as :

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food merchandise etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer :

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION GENDER NATIONAL ORIGIN SEXUAL ORIENTATION GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator

Employment Type : Part-Time

Experience : years

Vacancy : 1