Quality Lead- North American, NJ

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LIPTON Teas and Infusions is the biggest tea business in the world, with world class purpose driven brands such as Lipton, PG Tips and Pukka. As Lipton Teas and Infusions we are united in one purpose : growing a world of wellbeing through the regenerative power of plants.

In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the LIPTON Teas and Infusions (formally ekaterra) business from its previous owner, Unilever. As a standalone entity with a dedicated single‑category focus, Lipton T&I is even better positioned to lead the tea industry, delivering higher growth and value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, LIPTON Teas and Infusions is a profitable and growing business whose brands reach hundreds of millions of consumers. It has a presence in over 100 countries.

At LIPTON Teas and Infusions, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

Job Title : North America Quality Lead

Job Status : Full‑time

Work location : Hoboken, NJ

Travel : Limited

Your role : The North America Quality Lead works in a Market and Sourcing Unit Organization and reports hierarchically to the Suffolk factory Director and functionally to the Global Head of Quality in Lipton Teas & Infusions. North American Quality Lead manages Quality Strategy and application for 200+ employees including the 24 / 7 operation (in Suffolk, VA). The role provides leadership and support in all aspects of Quality Management, to include standard setting and enforcing, program definition, compliance checking and reporting for Market and Sourcing Unit. The North American Quality Lead implements specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements for sites, entities and locations that fall under the E2E umbrella such as distribution centers, third party manufacturers, re‑packers and the manufacturing site in Suffolk, VA. This key role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety, overall quality, and addresses consumer / customer issues. This role monitors and processes quality data and information used to prepare decisions that directly impact the Quality performance of the E2E value chain of Lipton Teas & Infusions. It therewith supports the ability and capability of Lipton Teas & Infusions to deliver and improve consumer safety and quality of products in the marketplace, protecting Lipton Teas & Infusions' reputation and brand equity.

Key Responsibilities

• Oversee the Quality Management System (QMS) assuring consumer safety and the overall quality of the final product.
• Guide the team on loss prioritization and elimination. Provide leadership to influence Quality and Food Safety culture through activities to create passion for all brands, visibility for quality, and coaching of leadership.
• Team development and management; supplier quality management (incoming and outgoing materials to 3PMs); quality systems management, HAACP and Preventative Controls, sanitation management, testing, and measurement.
• Monitor and report Market Unit quality performance including KPIs such as CCPMU, Incidents, and Quality Business Waste – and work with the relevant functions / units to initiate improvement where needed.
• Lead North America Market Product Incident management in Lipton Teas & Infusions for marketplace incidents and follows up on actions.
• Provide expertise, leadership and support in Quality management for resolution of Quality issues in re‑packers, assemblers, promotion suppliers, customers and distributors within the Market Unit.
• Propose mechanisms and processes to monitor conformance to global quality standards, requirements, and food safety culture of third‑party manufacturers (3PMs), third party logistics providers, re‑packers, and distributors in the market unit.
• Lead or support external certification audits for the market unit.
• Work closely with scientific / regulatory affairs to ensure compliance with regulation in the market unit.
• Provide quality input for any import / export activities.

Quality Linkage

Stakeholder Management and Key Interfaces

Skills and Experience

A Great Place to Grow

Benefits & Perks

LIPTON Teas and Infusions is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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