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Contact Center Representative

Contact Center Representative

Evara HealthClearwater, FL, US
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Job Description

Job Description

Join Evara Health , where our mission to provide essential, high-quality healthcare services brings life-changing care to communities most in need. With 17 local centers and mobile health units across our network, we offer comprehensive care encompassing primary care, dental, behavioral health, pediatrics and more. At Evara Health, we are more than just a healthcare provider; we are a mission-driven, team-based organization. Our professionals come for the purpose and stay for the supportive culture and the strong, community-focused teams. Embark on a career that fulfills more than just professional goals—it transforms lives every day.

About This Role :

  • Call Handling & Patient Communication :

Answer and route high volumes of incoming calls from patients and external partners; reschedule appointments, update patient information in the EHR, and assist with insurance verification and service inquiries.

  • Patient Registration & Support :

    • Complete initial and ongoing patient registrations, follow communication scripts to identify needs, inform patients about services (e.g., sliding fee scale, referrals), and help them navigate the healthcare system.

  • Customer Service Excellence :

    • Meet KPIs, resolve patient concerns empathetically, and escalate issues when appropriate; maintain strong teamwork and communication with internal departments.

  • Administrative & Operational Duties :

    • Use the EHR system to manage patient records, monitor call reminders, and support outreach and care coordination across departments (e.g., labs, BH, education).

  • Technology, Compliance & Quality Assurance :

    • Efficiently use call center software, ensure compliance with HIPAA / HRSA / state / federal regulations, and participate in quality improvement and system enhancement efforts.

    Why You'll Love Working Here :

  • Impact : Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
  • Growth : We support your professional development through continuous learning and opportunities to grow within Evara Health.
  • Recognition : As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.

    • Education & Experience :

  • High School Diploma or equivalent
  • One or more years of experience in a call center or front office healthcare setting preferred

    • Culture and Benefits :

    What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as :

  • Generous Time Off : Enjoy 18 days of paid time off with an option to cash out unused days.
  • Holidays : Celebrate with 10 paid holidays and an additional day off for your birthday.
  • Wellness Perks : Enjoy a free gym membership to support your health and fitness goals.
  • Work-Life Balance : Benefit from a typical Monday-Friday schedule.
  • Educational Support : Take advantage of education assistance programs to further your professional development.
  • Career Advancement : Numerous opportunities to advance within nursing leadership or other roles.
  • Education Assistance : Up to $1,500 a year for education assistance including trainings, certifications or formal education

    • Join us, and be part of a team that is truly making a difference. Apply today to step into a career filled with purpose, challenge, and the opportunity to be part of something bigger than yourself.

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    Contact Center Representative • Clearwater, FL, US