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Operations Team Leader
Operations Team LeaderExcel Technologies • Enfield, CT, USA
Operations Team Leader

Operations Team Leader

Excel Technologies • Enfield, CT, USA
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Company Overview

Excel Technologies, Inc. is a family-run designer, manufacturer and global distributor of supplies, instruments and equipment with disruptive technologies in optical applications and materials preparation for large aerospace and defense OEM's. We empower customers to understand their materials by delivering the industry's most comprehensive suite of products and services for materials preparation, inspection, measuring and analysis. Our customers represent the elite of modern engineering and manufacturing , spanning industries that shape the future - aerospace and defense, advanced manufacturing, automotive, energy, electronics, and medical technology including multiple pa rtners at the forefront of humanity's race to return to space (we can't mention any names; but think Musk, Bezos and Branson...you get the picture).

As a small family-run business of over 53 years, Excel remains invested in yesterday, today and tomorrow. Our experience, stability and growth are rooted in maintaining unparalleled attention to detail and consistently working to exceed expectations. And, like a family, our success starts and ends with building and fostering relationships through effective, ongoing communication and collaboration.

Position

We are looking to elevate our team with a hands-on Operations Team Leader responsible for leading the operational performance of the industrial products group. T he primary goal is to foster a metrics driven, empowered team-work environment with streamlined activities that enable and encourage team members to work more effectively.

Responsibilities

Areas of responsibility include :

  • Supervision (4 associates)
  • Purchasing / Inventory / Warehouse & Showroom / Order Processing / Order Fulfillment
  • Logistics (Inbound and Outbound )
  • Daily Operations Team huddle
  • Status Reporting (Supplier Delivery / Back order / Revenue projected / On-Time Delivery)
  • Quality Control (Incoming from suppliers / Outgoing to customers)
  • Technical Support & Service
  • Facilities Management

Typical activities include :

  • Overseeing order processing (received, processed and fulfilled timely & accurately)
  • Managing and reporting back order status
  • Communicating with product manufacturers, raw material & parts suppliers
  • Purchasing raw materials, consumables, parts, equipment and supplies from key manufacturers
  • Ensuring sufficient and appropriate inventory levels are maintained
  • Unloading deliveries, checking products in and working with quality control
  • Overseeing product labeling and product inventory adjustments
  • Coordinating freight shipments, including bidding out freight quotes
  • Preparing and loading outgoing shipments, including oversight / completion of documents
  • Providing technical support & service to Sales, Admin. and Customers
  • Managing quality control process for inbound and outbound products
  • Assembling and trouble-shooting equipment / systems
  • Assessing, processing, facilitating and fulfilling service requests
  • Communicating with customers, providing technical guidance & training on the proper use of supplies and equipment
  • Maintaining operational showroom and lab space, including setup, layout and display of instruments and equipment (as necessary)
  • Conducting proof of concept trials for customers (i.e., Cutting, Mounting, Polishing, Measuring, Photographing customer samples etc.)
  • Managing third party service providers (Landscaping, snow removal, building maintenance etc.)
  • Other duties and responsibilities to be assigned, as required, at the discretion of management
  • Typical facilities management activities include :

  • Overseeing and scheduling daily and weekly cleaning
  • Maintaining and monitoring workplace safety (e.g., identifying and remedying electrical and plumbing problems, managing issues with workspace / furnishings, coordinating safety checkups (fire, alarm, etc.) inspections and systems maintenance)
  • Facilitating scheduling of outside services as required
  • Coordinating grounds maintenance / managing third party service providers (Landscaping, snow removal, building maintenance etc.)
  • Managing waste management (inside and outside the building, including trash receptacles, dumpsters, recycling, etc.)
  • Other duties and responsibilities to be assigned, as required, at the discretion of management
  • The position will require occasional on-site customer support and ongoing collaboration with sales engineers and upper management, as well as assistance with industry tradeshows or conferences. Some travel is expected, the volume and frequency of which will be determined as a function of customer needs.

    The ideal person in this position is expected to help evolve the role and operational performance over time, including :

  • Establishing additional clarity and definition around position activities and expectations.
  • Reviewing and implementing standard operating procedures
  • Providing ongoing insights, suggestions and recommendations for the position and related roles and activities
  • Identifying and conducting educational, training and mentoring opportunities to build knowledge and expertise among associates
  • Becoming subject knowledge expert and technical leader
  • Participating in / leading Continuous Improvement (CI) events
  • Evaluating and recommending systems improvements
  • Compensation

    Excel offers a competitive salary and a full complement of benefits. This is a flexible position open to candidates with all levels of experience. Starting compensation will be determined based on an assessment of experience, technical aptitude and hands-on electro-mechanical skillset. Please note, all new employees will be provided hands-on training and will be backed by a support team (management, back office and sales). Excel works to continuously assess performance and evaluate competency levels presenting significant opportunities for positional growth.

    How to Apply

    If you enjoy leading small effective teams engaged in warehouse, inventory and facilities activities in support of world class customers (i.e., NASA, Apple, SpaceX, Virgin Galactic, Blue Origin, National Institute of Aviation Research (NIAR), Coherent, UDRI (University of Dayton Research Institute), Raytheon, Cummins, Heico, Clemson University, Harvard University, Quinnipiac University, WPI, Solvay, Zoltek, Toray, UCF, St. Jude, U.S. Army, Naval Academy (Annapolis), Smith & Wesson, U.S. Mint etc.) and are in search of an exciting and challenging career with great potential, please submit your application online. Thank you in advance for your interest, we look forward to hearing from you.

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