Senior Enterprise Account Manager

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

The Enterprise Account Management team is responsible for Squares most impactful high-GPV sellers across industries. As a Strategic Account Director you will shape how Square delivers value to large multi-location food and beverage organizations including franchises restaurant groups and hospitality brands. You will partner cross-functionally to protect and grow these relationships working with Sales Product Engineering Operations and senior client stakeholders.

We are looking for a Strategic Account Manager to lead account strategy and execution for some of Squares largest Food & Beverage sellers. You will grow and protect Gross Processing Volume (GPV) expanding Squares footprint across multiple product lines and developing long-term strategic partnerships.

You will operate as the quarterback of the account leading strategic conversations with executive stakeholders (internally and externally) identifying expansion opportunities and driving initiatives that align to both client goals and Squares business outcomes. You will also serve as a mentor and resource to peers across the Account Management team and help set best practices for enterprise client engagement.

You Will

• Own and drive the full post-sale relationship with a portfolio of Squares largest Food & Beverage sellers with a focus on strategic retention and growth
• Develop and execute account plans that align Squares solutions to the evolving needs of each business
• Build long-term partnerships with client executive teams and key decision-makers across operations finance and technology
• Independently lead cross-functional internal initiatives in partnership with Product Engineering Legal Sales and Professional Services to support customer needs and innovation opportunities
• Deliver recurring Business Reviews to showcase performance discuss growth strategies and reinforce strategic alignment
• Identify and close upsell cross-sell and product expansion opportunities within existing accounts
• Mentor and coach peers within the broader Strategic Account Management team by sharing best practices playbooks and client insights
• Be a thought partner to Squares executive leadership team providing feedback and trends to influence roadmap pricing packaging and market positioning
• Represent Square externally with confidence clarity and a strong understanding of the Food & Beverage landscape

You Have

Block takes a market-based approach to pay and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. These ranges may be modified in the future. To find a locations zone designation please refer to this resource. If a location of interest is not listed please speak with a recruiter for additional information.

Zone A : ($180000 - $27000)

Zone B : ($167400- $251200)

Zone C : ($158400- $237600)

Zone D : ($149400 - $224200)

Amounts listed above include target variable compensation.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

Required Experience :

Manager

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1