Customer Support Quality LeadVirtualVocations • Alexandria, Virginia, United States
Customer Support Quality Lead
VirtualVocations • Alexandria, Virginia, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Alexandria, Virginia, United States
Job_description.internal_linking.related_jobs
The Puyenpa family of companies that are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management C...serp_jobs.internal_linking.show_more
Client Solution Architects (CSA) is currently seeking a Senior Data Analyst to support a program at Dahlgren, VA.For nearly 50 years, CSA has delivered integrated technology and operational support...serp_jobs.internal_linking.show_more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
The individual will develop data models, define requirements, and design integration frameworks to support analytics and decision-making processes within Working Capital Fund, Enterprise Resource P...serp_jobs.internal_linking.show_more
You will serve as an Embedded Software Developer within the Unmanned and Expeditionary Weapon Systems Division of Naval Surface Warfare Center Dahlgren Division.
You will develop and modify software...serp_jobs.internal_linking.show_more
Hi 👋 I’m Emilia, Customer Support Team Lead here at Pinpoint.We’re a high-growth HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the...serp_jobs.internal_linking.show_more
Why IDS? IDS believes in resolving conflict, building innovative approaches to do so.Combining operational expertise with an intimate understanding of today’s greatest challenges,...serp_jobs.internal_linking.show_more
Maryland and has been serving our communities since 1999.We stand as a publicly traded company (NASDAQ : CBNK) with over $3 billion in assets.
We offer commercial and consumer banking services to cli...serp_jobs.internal_linking.show_more
EVS is hiring a Senior Data Analyst (eCRAFT : Analyst, Operations III – ANP3) to design, analyze, and manage data warehousing and analytics systems supporting NSWCDD business and financial operation...serp_jobs.internal_linking.show_more
Leidos Digital Modernization sector is seeking an experienced.Enterprise Solutions Architect -Unified Communications.USCIS Enterprise Automation & Unified Task Orchestration (eAUTO).O7 IT services ...serp_jobs.internal_linking.show_more
The Quality Assurance (QA) Lead shall oversee the testing process for SEVIS and its subsystems to ensure testing is efficient and within the required timeline.
They will work with SMU leadership to ...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (BITSS) Bowhead is looking for a Customer Technical Support Specialist (NEN) in Dahlgren, VA for our upcoming proposal effort.The candidate will...serp_jobs.internal_linking.show_more
Job Title : Engineer Technical Lead Location : Washington, District Of Columbia Type : Contract Compensation : $47.Contractor Work Model : Onsite - Washington, DC Security Clearance : Public Trust (DOJ P...serp_jobs.internal_linking.show_more
This role involves troubleshooting, resolving issues, creating documentation, and collaborating with internal teams to improve user experience.
Troubleshoot and resolve issues related to account act...serp_jobs.internal_linking.show_more
DCS is seeking a highly motivated, mid-career professional with experience in Quality Assurance roles to support a fast-paced DOD program office.
Essential Functions : Serves as a Quality Assurance S...serp_jobs.internal_linking.show_more
Position Title : Senior Data Analyst.IT) support services and personnel to various commercial and government customers for extended-term contracts.
By providing a wide array of professional services ...serp_jobs.internal_linking.show_more
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
Customer Technical Support Specialist (Navy Enterprise Network)
Puyenpa • Dahlgren, VA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Data Analyst
Csa Global • Dahlgren, Virginia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Test Products from Home – $25-$45 / hr + Freebies
OCPA • Dahlgren Center, Virginia, us
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Data Analyst
Aermor • Dahlgren, Virginia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
ENGINEER
Naval Sea Systems Command • Dahlgren, Virginia, United States
serp_jobs.job_card.permanent +1
serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Customer Support Specialist
Pinpoint • Washington, DC, Maryland, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Quality Assurance Lead
IDS International • Arlington, VA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Lead Technology Support Engineer
Capital Bank MD • Rockville, MD, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Data Analyst (ANP3)
Enhanced Veterans Solutions • Dahlgren, Virginia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Enterprise Solutions Architect / Unified Communications
Leidos Inc • Camp Springs, MD, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
QA Lead
Changeis • Washington DC, Washington, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Colonial Beach, Virginia, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Technical Support Specialist (NEN)
Bowhead / UIC Technical Services • Dahlgren, Virginia, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Engineer Technical Lead
ALTA IT Services • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Support Analyst Lead
vTech Solution • DC, United States
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_1_day
Quality Specialist
DCS Corporation • Fort Belvoir, Virginia, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Data Analyst
Rtl Networks • Dahlgren, Virginia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Work From Home -Remote Content QA Reviewer
Outlier • Alexandria, VA, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted