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Program Manager

Program Manager

INSPYR SolutionsAustin, TX
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Title :  Program Manager

Location :  Remote EST - Candidates must be located in EST or will not be considered

Duration : Weeks

Compensation :  $-$ / hr

Work Requirements : US Citizen, GC Holders or Authorized to Work in the

Responsibilities

  • Support the Insights team in managing production of Insight reports.
  • Report process, policy and product concepts effectively to senior leadership, business and cross-functional partners by simplifying complex problems
  • Perform urgent, time-sensitive investigations of quality issues or escalations to determine root cause and recommend corrective action using data driven insights
  • Identify and quantify the impact of top quality metric issues, conduct root cause analyses, and work with key cross-functional partners to implement change
  • Proactively and independently initiate and execute implementation plans and drive projects to completion with minimal guidance
  • Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Qualifications

  • years professional experience with Excel (PivotTable, Charts, Statistical functions) and SQL
  • years working in an Operations, Insights, Analytics, Product, Engineering or equivalent team, preferably in a technology company or consulting firm or similar fast-paced environment
  • years experience delivering presentations to key stakeholders
  • years of Project / Program Management experience
  • Experience in operational excellence and process improvement methodologies like Six Sigma and Lean
  • Our benefits package includes :

  • Comprehensive medical benefits
  • Competitive pay
  • k) retirement plan
  • and much more!
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    Program Manager • Austin, TX