Title : Program Manager
Location : Remote EST - Candidates must be located in EST or will not be considered
Duration : Weeks
Compensation : $-$ / hr
Work Requirements : US Citizen, GC Holders or Authorized to Work in the
Responsibilities
- Support the Insights team in managing production of Insight reports.
- Report process, policy and product concepts effectively to senior leadership, business and cross-functional partners by simplifying complex problems
- Perform urgent, time-sensitive investigations of quality issues or escalations to determine root cause and recommend corrective action using data driven insights
- Identify and quantify the impact of top quality metric issues, conduct root cause analyses, and work with key cross-functional partners to implement change
- Proactively and independently initiate and execute implementation plans and drive projects to completion with minimal guidance
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
Qualifications
years professional experience with Excel (PivotTable, Charts, Statistical functions) and SQLyears working in an Operations, Insights, Analytics, Product, Engineering or equivalent team, preferably in a technology company or consulting firm or similar fast-paced environmentyears experience delivering presentations to key stakeholdersyears of Project / Program Management experienceExperience in operational excellence and process improvement methodologies like Six Sigma and LeanOur benefits package includes :
Comprehensive medical benefitsCompetitive payk) retirement planand much more!