Access Control Technician

Access Control Technician

The Access Control Technician position is an integral part of The Flying Locksmiths West MI and is key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Access Control Technician position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

The Access Control Technician must :

• Have a minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.
• Inspect, install, and service all basic and complex commercial and residential access and video systems.
• Perform advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.
• Instruct customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
• Respond to customer questions and requests.
• Recommend corrective services to adjust customer complaints.
• Diffuse difficult and complex customer issues.
• Build and maintain working relations with the sales staff.
• Define the scope of add-ons and change orders, seek customer approval, and write up paperwork.
• Perform site visits with sales consultants for existing or potential clients.
• Take responsibility for the project from first walk-through to final sign-off and hand-offs to service.
• Maintain accurate records of all inspections / service calls and troubleshooting as required including documentation and updating paperwork.
• Act as onsite project lead to meet project timelines and goals and oversee lead technicians, technicians, apprentices, and subcontractors.
• Perform other duties as required by management.

Nice to have experience with systems mentioned below is useful but not all required :

Physical requirements include :

The Flying Locksmiths and FlyLock Security Solutions franchise network of security specialists provide access control systems, commercial locksmith services and door security solutions nationwide. We blend traditional values with the latest advancements in technology to ensure our life safety and security solutions meet the precise needs of clients.