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Data & AI Systems Analyst

Data & AI Systems Analyst

DATAMAXISDearborn, Michigan, United States
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Minimum Qualifications and Job Requirements :

  • Must have knowledge of Generative AI and Large Language Models (LLMs)
  • Must have knowledge of Business Intelligence (BI) and Data Visualization Platforms
  • Must have Bachelor's degree, preferably in a technology related discipline
  • Must have at least 5 years of IT development experience.
  • Must have strong analytical and problem-solving skills.
  • Must have experience in business requirement documentation, writing use cases, and user acceptance testing.

Essential Job Functions :

  • Collaborate with internal product teams to understand their specific communication needs, dealer pain points, and desired outcomes for an AI chat service.
  • Translate business requirements into detailed technical specifications for the AI chat system, such as what types of questions it should answer (e.g., VIN-specific inquiries, service booking, test drive scheduling), how it should qualify leads, and how it should integrate with existing dealership systems.
  • Define data flows, use cases, business requirements, and integration points for client data along with documentation that describes data being shared and the applicable use cases that apply to it.
  • Identify key performance indicators (KPIs) for the AI chat service, such as lead generation rate, lead qualification rate, conversation completion rate, customer satisfaction (CSAT), and common drop-off points.
  • Identify and prepare the data sources needed to train the AI models (knowledge bank), ensuring the chat provides accurate and dealership-specific information. This includes understanding how the AI processes and interprets customer inquiries and responds appropriately.
  • Construct test cases for newly integrated data as well help participate in the testing and verification of the AI accurate usage of that data and offers a satisfactory user experience. This includes functional and non-functional testing, as well as user acceptance testing (UAT).
  • Create and maintain detailed documentation for the digital services including data sources, data definitions, calculation methodologies, system architecture, and user guides.
  • Ensure the accuracy, completeness, and reliability of the data presented in Analytics dashboards. Establish data validation processes and conducts regular audits to maintain high data quality.
  • Coordinate with external vendors to ensure their software aligns with the dealership's needs and integrates seamlessly with existing systems.

    • Other Responsibilities :

  • Document and maintain project artifacts.
  • Maintain comprehensive knowledge of industry standards, methodologies, processes, and best practices.
  • Safeguard the company's assets.
  • Adhere to the company's compliance program.
  • Maintain comprehensive knowledge of industry standards, methodologies, processes, and best practices.
  • Maintain focus on customer-service, efficiency, quality, and growth.
  • Collaborating with additional team members
  • Other duties as assigned
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    System Analyst • Dearborn, Michigan, United States