Change Manager

Change Manager

• All responsibilities of the Change Manager / Analyst / Coordinator role (Because for small size operations, the Change and Release Manager role may be executed by just one person, who shall act in capacity of both : The Change Manager as well as the coordinator)
• Insure that Impact Assessment of the changes is carried out keeping all possible impact scenarios in mind. Example : Technical, Non-Technical, Down time requirements, People and Skills, Cost, People, legal requirements to name a few
• Insure that Projects that modify infrastructure components follow formal Change Management procedures
• Insure that the most updated procedures are available and socialized with the Technology Tracks and approvers
• Identify right composition of the CAB meetings to discuss and evaluate / approve the variety of changes
• Identify any Process Compliance issues and escalate them using appropriate organization hierarchy in the OMCs
• Convene and chair the CAB (and on need basis, the Emergency Committee) meetings at correct frequency in order to facilitate a reasonable time scale for approval / rejection of the proposed changes
• Approve Standard Changes
• Identify the RFCs that may in future become Standard Changes and initiate actions to create such Standard Change Models / Service Requests
• Identify any Known Errors from the 'Go / No-go' decisions on Changes and pass that information to the Problem Manager and KEDB Administrator