Community Services Associate - Bilingual (English / Spanish)

LSI seeks a full-time English / Spanish Bilingual Community Services Associate as part of LSI's Refugee and Immigrant Services team serving Davenport and the surrounding area. Work hours may include evenings and occasional weekend hours and statewide travel to meet availability of sponsors and clients.

Applicant will need to be fluent in English and Spanish.

What You'll Do

The Associate's responsibility is to perform fingerprinting for sponsors of unaccompanied minors. The process includes arranging appointments with sponsors, answering phone calls and emails requesting appointments, and working to maintain an up-to-date calendar of fingerprint appointments. The Community Services Associate will help sponsors complete paperwork necessary for the fingerprinting and perform the physical fingerprinting act. The Community Services Associate is also responsible for handling walk-in sponsors in accordance with the fingerprint calendar. The Community Services Associate will be responsible for meeting with sponsors within required time frames at within their schedule.

In addition to their primary responsibilities, associates will hold primary responsibility for the TVAP / ASPIRE trafficking victims assistance programs and AOR application processing for the agency. TVAP and ASPIRE case management will require the Associate to conduct initial screenings of potential applicants and refer them to an immigration attorney for further evaluation. The central purpose of these programs is to assist foreign national survivors of human trafficking through trauma-informed, person-centered, and comprehensive case management services.

The associate will also support refugees arriving through LSI who choose to apply for an Authorization of Relationship (AOR) document to have their qualified family members join them in the US as well as other departments when requested by their Service Manager or other department supervisors.

What You'll Need :

Required : High school diploma or equivalent and two years of related experience. Qualified candidates will have the language skills to meet the needs of the clients served.

Preferred : Bachelor's degree in human services field or related field and one year of related experience. A combination of education and experience may be considered. Related experience includes, but is not limited to : human services experience, experience working with safe release services or related programs, and / or general office or customer service experience. Experience with fingerprinting or data management is desired.

How We'll Support You

At LSI, competitive compensation goes far beyond an hourly rate. For eligible employees, LSI pays for a portion of employee health premiums, offers a monthly wellness discount on health insurance premiums, and contributes to your health savings account each pay check. We offer an employee assistance program, gym membership discounts, banking assistance through Dupaco, and advanced pay throughout our pay periods. LSI will reimburse you for mileage, offer a 401k match contribution, and provide ongoing professional development training. In addition LSI offers a generous paid time off package which included 9 paid holidays and and a magnanimous accrual for hours worked. As a non-profit employer many employees also can qualify for student loan forgiveness programs.

Who We Are

LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment to diversity, equity and inclusion at

It's their life. It's your career. Make a difference in both at LSI!

This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.