Assistant General Manager

As Assistant General Manager (AGM), you will help lead the Restore studio in the community to create brand awareness, drive traffic, leads and membership, and overall sales. The AGM will be responsible for contributing to the studio's performance, team members, KPI management, and marketing events. A successful leader at Restore will have previous management experience, a passion for wellness, and for helping people. Additionally, this role will contribute to the day-to-day operations of the studio and will develop a team in a fun, engaging, and inclusive environment.ResponsibilitiesResponsible for meeting performance metrics (KPIs), revenue, inventory, and minor facilities maintenanceAssist in the execution and coordination of the companys marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referralsAssist in the hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasksAssist in fostering a culture of five star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high levelAssist in leading the studio team in service and product knowledge to motivate them to meet / exceed sales goalsSupport driving sales through promoting and recommending membership packagesManage client accounts such as freezes / terminations and follow up on declination of auto-pays andServe as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.Ability to work flexible schedules, including on weekends directed by business needsEnsure a safe and clean studio environment for members and guestsDemonstrate a commitment to the vision, mission and goals of Restore, modeling the values and cultureQualificationsHigh School Diploma or equivalent required2-5 years of leadership experience required, including directly overseeing staff management within hiring, training, supporting, discipline, and terminationPrevious management experience in the health, wellness, fitness, or retail industry strongly preferredProven success in sales and team mentorshipMust possess excellent leadership and management skills to create a positive, successful environment for staff and clientsExceptional communication skillsAbility to multi-task and manage client and staff concernsIntermediate computer skillsFlexible to work day, evening, and / or weekend hours as neededBenefitsMedical, vision, disability, within 30 daysPTO / Sick TimeFree and discounted servicesBonus opportunitiesUncapped commissionsCareer advancement opportunitiesThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.

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