Business Process Lead (Dallas)The Planet Group • Dallas, TX, United States
Business Process Lead (Dallas)
The Planet Group • Dallas, TX, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAct as a strategic partner to executives across Sales, Commercial Operations, Customer Success, and Technology. Facilitate alignment on priorities, contribute to business case development, and guide discussions that support organization-wide CRM utilization. Contribute to structures and routines that promote consistency, accountability, and scalability in CRM-related workflows. Ensure standards are upheld while working with teams to accommodate practical variations where appropriate. Lead cross-functional initiatives aimed at rolling out new CRM features, redesigned workflows, or enhanced business processes. Drive adoption of modern, integrated ways of working that reduce fragmentation and improve customer-facing operations. Establish and maintain metrics, dashboards, and reporting assets that reflect the health, effectiveness, and adoption of CRM processes. Translate performance insights into actionable recommendations for improvement. Promote simplification, automation, and standardization of processes that support sales and customer interactions. Reinforce CRM as the primary operational platform used by frontline teams. Coordinate communications, learning efforts, and change management activities in collaboration with Technology, Learning & Development, and relevant business groups. Ensure teams are prepared for new releases and process updates and that adoption is sustained long-term. Stay informed on evolving CRM technologies, best practices, and industry approaches. Recommend new capabilities or process improvements that advance the organizations customer experience and competitive positioning. 12+ years of experience in CRM strategy, commercial operations, or large-scale process transformation roles. Must have 8+ years of CRM process improvement experience Hands-on experience guiding major CRM deployments (e.g., Salesforce, Dynamics) across an enterprise. Skilled in process mapping, change management, and performance measurement methodologies. Strong understanding of sales, customer success, and service-related processes. Demonstrated ability to collaborate with data teams to design efficient, insight-driven business workflows. Proven experience managing cross-functional alignment and organizational change. Ability to assess current-state processes and guide teams toward more modern, optimized approaches.
CRM Business Process Lead
Position Summary
The CRM Business Process Lead is an individual contributor responsible for shaping and advancing the enterprise approach to CRM-driven processes that support sales and customer engagement. This role plays a key part in defining how CRM tools are leveraged across the organization, advocating for adoption, and ensuring that process improvements support overall growth and operational efficiency. This role regularly interacts with senior leaders and customer-facing teams and therefore requires strong communication skills, polished presence, and the ability to influence across functions.
Key Responsibilities
Strategic Direction & Planning
- Help develop the long-term roadmap for CRM-enabled process evolution, ensuring alignment with organizational priorities and commercial objectives.
- Support enterprise planning efforts that outline how CRM capabilities should mature over time.
Senior Leader Partnership
Enterprise Process Oversight
Enterprise-Wide Change Leadership
Analytics, Measurement & Continuous Improvement
Operational Streamlining
Training, Communication & Change Enablement
Innovation & Future-State Planning
Qualifications
serp_jobs.job_alerts.create_a_job
Lead • Dallas, TX, United States
Job_description.internal_linking.related_jobs
The HT Group is currently hiring a .Data Center Construction project in Dallas, TX.This role is for a senior-level leader who will be responsible for directing complex ...serp_jobs.internal_linking.show_more)
WHEN YOU WORK FOR US, WE WORK FOR YOU.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country.
You also get unmatched service.From the moment you...serp_jobs.internal_linking.show_more
LeadsOnline is the nation's leading provider of investigative tools for law enforcement.Our technology helps thousands of agencies solve crimes faster and more efficiently.We're passionate about su...serp_jobs.internal_linking.show_more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
Specialized Business Consultant : IV (Lead).Location : Dallas, TX - Hybrid work model at THX (Dallas) 1-3 days a week.Duration : 6 months +- Possibility of extensions and / or full-time hire.Job descrip...serp_jobs.internal_linking.show_more
Catalytic Solutions is seeking a travel Physical Therapist for a travel job in Ennis, Texas.Job Description & Requirements.
At Catalytic Solutions, we’re redefining what healthcare staffing should f...serp_jobs.internal_linking.show_more
The Electro Optical InfraredSystems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA.
EOIS develops, manufactures, and supports infrared and ...serp_jobs.internal_linking.show_more
The CRM Business Process Lead is an individual contributor responsible for shaping and advancing the enterprise approach to CRM-driven processes that support sales and customer engagement.This role...serp_jobs.internal_linking.show_more
Plan and carry out direct sales activities to attain NEW accounts in accordance with agreed sales and business plans.Work with Branch Manager and Vice President of Sales to grow revenue and exceed ...serp_jobs.internal_linking.show_more
Pain Management physician job in Texas : Whether you are searching for a position in your area or in another state, we have professionals to help you achieve your goals through our relationships wi...serp_jobs.internal_linking.show_more
Zentech is one of the leading and most highly certified U.Electronics Manufacturing Services (EMS) providers in North America.
We support original equipment manufacturers (OEMs) of medical devices, ...serp_jobs.internal_linking.show_more
Our Client is a leading consulting firm known for driving digital transformation and delivering impactful technology solutions.
They partner with organizations to modernize platforms, improve user e...serp_jobs.internal_linking.show_more
At TS of North TX, exciting career opportunities await as we seek driven, dedicated, and committed individuals ready to take their next steps in a rewarding profession.
If you're looking for a caree...serp_jobs.internal_linking.show_more
This role will be responsible for the development and delivery of business features, integrating a variety of upstream data sources and presenting data through the user interface, all while enrichi...serp_jobs.internal_linking.show_more
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our val...serp_jobs.internal_linking.show_more
Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to help you find your ideal contract; with over 50 ye...serp_jobs.internal_linking.show_more
Aon is seeking an Enterprise Client Leader.The role is accountable for leading Aon's relationship for its most strategic clients across geographies and solution lines.
Aon is in the business of bett...serp_jobs.internal_linking.show_more
Senior Project Manager - Mission Critical, Data Center
The HT Group • Dallas, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Travel - Cath Lab Tech
Titan Medical (Nebraska) • Ennis, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Business Development Representative (BDR)
LeadsOnline • Plano, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Hiring Now - Work from Home - No Experience
OCPA • Ennis, Texas, us
serp_jobs.filters.remote
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Palmer, Texas, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Specialized Business Consultant : IV (Lead)-Dallas, TX
Staffing • Dallas, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Physical Therapist - Rehabilitation Therapy - $2,140 per week
Catalytic Solutions, Inc. • Ennis, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Process Engineer (Dallas, TX)
Leonardo DRS • Dallas, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Process Lead (Dallas)
The Planet Group • Dallas, TX, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Business Development Manager (Dallas)
Rhlig Logistics • Dallas, TX, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Pain Management
CompHealth • Ennis, Texas, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Process Engineer
Zentech Manufacturing I • Richardson, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Analyst (Dallas)
Search Services • Dallas, TX, United States
serp_jobs.job_card.permanent +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Entry Level Management (Dallas)
Team Sellors of North TX • Dallas, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Lead Associate Principal, Software Engineering : Blockchain, Distributed Ledger, Scala
The Options Clearing Corporation • Dallas, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Global Process Owner - Forecast to Plan
Integer Holdings • Plano, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Therapy - SLP
Ennis Care Center • Ennis, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Enterprise Client Leader
Aon • Dallas, TX, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted