Intake Coordinator-Center for Liver Care

The Center for Liver Care is excited to recruit an intake coordinator to join our team. This individual will play a critical role in patient access, scheduling office visits and procedures. The position will be based in the Kaufmann Medical Building working Monday - Friday daylight hours.

Manage initial intakes of referred patients referred to the UPMC Center for Liver Care (CLiC)

Assist with coordination of care for patient with liver diseases, in collaboration with the medical team

Manage referral source missing information

Participate in multidisciplinary care of patients with liver disease with nurses, advanced practice providers, physicians, and other medical personnel

Obtain basic medical histories and personal information of new patients

Update medical records of new and existing patients

Review documents for accuracy and completeness

Maintain accurate documentation

Enter data into the electronic medical record

Successful applicants should be highly organized and detail-oriented to ensure accurate work and follow up. Top candidates will have excellent interpersonal skills, including strong verbal and written communications skills, with an aptitude for great teamwork.

Purpose :

Provide essential support to the Transplant Team by managing communication between potential recipients and living donors, the kidney transplant team and all UPMC departments involved in donation process. Receives and processes referrals to the program. Gathers, assembles, and enters all necessary data. Facilitates the evaluation, education and care of the potential recipient and living donor.

Responsibilities :

Maintain weekly / monthly productivity.

Collects initial referral information via telephone, fax, or e-mail and distributes information to appropriate team member in a timely and efficient manner.

Demonstrate the ability to establish priorities, perform assignments and meet productivity thresholds in the allotted time frames while maintaining accuracy and attention to detail.

Support Transplant Coordinators and other members of the Transplant Team.

Maintain patient confidentiality.

Coordinates and manages living donor evaluation including but not limited to scheduling all required appointments and testing, obtaining authorizations, staffing donor clinic and preparation for donor selection committee meeting.

General data entry responsibilities to include : Collection and verification of demographics and insurance information, test results and other pertinent information into and EPIC databases.

Prepare, organize and maintain confidential patient charts and clinical records.

High school diploma or equivalent required. Associate degree preferred. One (1) year of experience with administrative support in an outpatient clinic, physician office or other health care setting. Knowledge of medical terminology required. Ability to handle a high-volume workload and to remain focused and organized under pressure. Ability to multi-task and meet deadlines. Ability to perform duties with significant degree of independence and initiative. Strong interpersonal, communication, and customer service skills required. Proficiency in Microsoft Office products preferred.

Licensure, Certifications, and Clearances :

UPMC is an Equal Opportunity Employer / Disability / Veteran