Program Manager II

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Role The Automation Delivery Manager will be responsible for overseeing the intake, prioritization, planning, and delivery of Robotic Process Automation (RPA) and related automation initiatives . This role will ensure that automation projects are aligned with organizational goals, delivered on time and within budget, and meet quality standards. The Delivery Manager will act as the bridge between business stakeholders, the automation development team, and IT governance, ensuring successful end-to-end delivery of process automation solutions. Responsibilities Manage the intake process for automation requests from multiple business units. Maintain a prioritized RPA project pipeline, balancing quick wins with high-value initiatives. Lead project planning, scoping, and resource allocation for automation projects. Track project progress, deliverables, and timelines; report on status to leadership. Ensure smooth transition from proof-of-concept to production deployment. Stakeholder Engagement & Communication Act as the primary point of contact between business stakeholders, automation developers, and IT leadership. Facilitate requirements gathering, ensuring business processes are documented and automation opportunities are well defined. Communicate progress, risks, and issues to project sponsors and leadership teams. Delivery Excellence & Governance Ensure automation projects comply with IT governance, security, and audit requirements. Champion standardization in automation delivery, including reusable components, coding standards, and documentation. Conduct post-implementation reviews to capture lessons learned and improve delivery methods. Team Coordination & Support Coordinate with RPA developers, business analysts, testers, and infrastructure teams to ensure on-time delivery. Provide clear task assignments, track workloads, and remove delivery roadblocks. Mentor team members on automation delivery best practices. Reporting & Metrics Maintain dashboards and KPIs for automation delivery performance. Monitor ROI and value realization from automation initiatives. Provide regular pipeline health reports to leadership. Minimum Yrs of Experience, Skills, and Qualifications 4-7 Years : IT project or delivery management, including experience in business process automation or RPA. 4-7 Years : Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid). Excellent communication, organizational, and stakeholder management skills. 4-7 Years : Demonstrated ability to manage multiple projects in parallel. Preferred Skills and Qualifications Experience with RPA tools (UiPath, Automation Anywhere, Blue Prism, or equivalent). Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. #LI-Onsite #LI-NC1