Technical Support Associate

Salary : $45,000 - 45,000 per year

Requirements :

• A minimum of 2 years of experience in IT and customer service is required.
• Familiarity with IT Ticketing and Service Desk Systems is essential.
• Experience in drafting support documentation is necessary.
• Proficiency in AV, Surveillance, and Access Control systems is a must.
• Industry certifications are advantageous.
• A background in Managed IT Services is preferred.
• High School Diploma is required; a College Degree is favored.
• Certifications are a plus.

Responsibilities :

Provide remote customer service and support to all clients as they request assistance with technical issues and systems.

Respond to incidents via phone, email, in-person, or through remote access.

Offer technical assistance with the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.

Conduct training sessions for client users on supported systems.

Train fellow staff members on troubleshooting and diagnosing issues.

Collect feedback from customers to enhance training methods.

Write and refine training manuals and knowledgebase articles within the support system.

Monitor daily operations and proactively maintain support tasks.

Generate reports and analyze recurring complaints and issues to improve service quality and add value for our clients.

Participate in project-related activities for client projects, including new client buildouts, office relocations, cabling work, etc.

Assist with marketing and sales initiatives in respective regions to support company growth.

Provide onsite operational support at regional locations when required by management or during scheduled visits.

Handle other job-related tasks as assigned by management.

Technologies :

Hardware

Support

Marketing

Mobile

Network

Security

More :

At Tech-MAR, we are a dedicated Managed IT Services Provider with a unique approach. We deliver exceptional IT management and support to our Managed Service Provider clients, pushing beyond conventional boundaries. Our services include project-based implementations for various IT solutions such as AV, Security, Surveillance, Access Control, Automation, Network Design, and more. This expansive range gives our team members valuable knowledge and skills in a short time. When you join our team, you'll have the opportunity to learn, grow, and explore different facets of the IT industry along with other high-end sectors.

As a Technical Support Specialist, you will be crucial in assisting our diverse MSP clientele. We seek a highly motivated, customer-service-oriented individual who prioritizes client needs and efficiently resolves service requests to ensure their satisfaction daily. You will engage not only in daily support for technical issues but also in numerous projects that encompass a broad array of technologies from standard IT environments to security solutions. If you're eager to learn quickly across several solutions and provide top-tier customer service, we would love to meet you.

This is a full-time position offering a starting salary of $45,000 per year, along with benefits such as 401(k) matching, dental and health insurance, paid time off, and more. Please note that this role requires 75% travel, and applicants must be located in Mobile, AL, or Gulf Shores, AL to be considered.

last updated 46 week of 2025