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Technical Program Manager
Technical Program ManagerBible Study Fellowship • Plano, TX, US
Technical Program Manager

Technical Program Manager

Bible Study Fellowship • Plano, TX, US
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Job Description

Job Description

Job Title : Technical Program Manager (TPM)

Reports to : Director of Software Products

GENERAL SUMMARY

We are seeking a highly skilled, experienced Technical Program Manager (TPM) to drive innovation and alignment in a complex team environment including BSF team members and software development partners.

As a BSF Technical Program Manager (TPM), you will serve as a member of the cross-functional development team responsible for maximizing value creation for software product customers. The virtual project team includes SMEs from other divisions, Technical Leads, UI / UX specialists, Business Analysts, Developers, and Engineers, along with vendor and volunteer development teams, who together deliver software solutions to BSF members.

Specifically, you will lead the value development stream for the product’s technical channels. The position has responsibility to :

  • align stakeholders on business requirements related to software product solutions.
  • represent, articulate, and document features and stories pertaining to these business requirements.
  • prioritize the Development Backlog for these features and stories.
  • ensure the Development Backlog is aligned with customer and stakeholder needs.
  • lead across a multi-disciplinary set of stakeholders (external and internal) to successful delivery and continuous improvement.

Your objective is to lead in the development and delivery of increasingly high-quality software product solutions. As a BSF TPM, you are the primary customer advocate for development and the primary link to business and technology strategy.

ESSENTIAL TO THE POSITION

Must have received Jesus Christ as his / her personal Savior and be in full agreement with the Bible Study Fellowship Statement of Faith, Human Sexuality Policy, Core Values and Cultural Commitments. A Technical Program Manager should have experience with testing IT applications and services and developing testing plans. A Technical Program Manager should also have understanding and experience working within Agile frameworks and methodologies.

PRINCIPAL RESPONSIBILITIES AND DUTIES

  • Preparation and Planning

    • Lead in BSF Program Planning for Incremental Phases of Development (e.g. "5x5 Program Blocks") for the respective product areas.

  • Solicit and align business scenarios provided by customers and the full BSF product team (other divisions and partners) for clarity, acceptance criteria and completeness.
  • Capture and clarify features, user stories and acceptance criteria to assist the development team in estimates and sequencing.
  • Work with the entire BSF product team to determine objectives, dependencies and priorities for upcoming Program Increments (e.g. “5x5 blocks”) regarding technical options and implementation plans. Plan according to the strategic direction provided by executive management.
  • Identify, call out, coordinate, and gain delivery of dependencies on partners and other BSF divisions to ensure viable plans as able, escalating as needed.
  • Contribute to the program vision, roadmap and related presentations.
  • Execution

    • Lead all aspects of Iteration and Program Block Execution

  • You'll be involved in reviewing and understanding customer-approved requirements in the early stages of the project and working with the BAs and Developers to ensure the enhancements and defect fixes are properly functioning and to deliver improved value through the system / application.
  • Communicate business scenarios and story detail and priorities for team alignment
  • Maintain Team Backlog.

    • Prioritize and update the backlog for upcoming releases, based on input from the BSF product team, system engineering / architecture, and in collaboration with the development team.

  • Maintain the backlog, including New Features, Enablers, Non-Functional Requirements, and (non-SEV1 / SEV2) defects.
  • Prioritize iterative work based on :

    • Strategic Direction from executive management (if provided)

  • Capacity Allocation (as budgeted by executive management) across sustainment, architectural runway, and new functionality.
  • Trade-off Assessments for any given feature, weighing benefit (user and business value), cost (lead-time for development, development cost) and risk.
  • Sequence work items for Maximum Value Delivery by applying a WSJF (Weighted Shortest Job First) or similar approach (coordinated with the development team.)
  • Participate in Team Demos and Retrospectives
  • Quality and Best Practices

    • Promote collaborated product-team review of acceptance criteria for features and user stories to fully characterize expected system behavior.

  • Promote test-first, Agile development to build-in quality as software is developed.
  • Promote early integration and demo access to provide speedy feedback on working software for optimizing user satisfaction and value.
  • Technical Program Managers are responsible for ensuring your work is organized and captured using team-approved procedures and software, allowing others to review your results. A Technical Program Manager may be expected to contribute to various types of documentation, including testing plans; test results; identifying SMEs for UAT, and project deliverables.

    • CORE COMPETENCIES

  • Fostering Teamwork : As a team member, the ability and desire to work cooperatively with others on a team.
  • Attention to Communication : The ability to ensure that information is passed on to others who should be kept informed.
  • Customer Orientation : The ability to demonstrate concern for satisfying one's external and / or internal customers.
  • Analytical Thinking : The ability to tackle a problem by using a logical, systematic, sequential approach.
  • Analytical Thinking : The ability to tackle a problem by using a logical, systematic, sequential approach.
  • Initiative : Identifying what needs to be done and doing it before being asked or before the situation requires it.
  • Results Orientation : The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

    • SKILLS, QUALIFICATIONS, & EXPERIENCE

    To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Skills & Qualifications

  • Bachelor’s degree (or equivalent) in computer science or engineering
  • Minimum of 8 years’ experience driving for results in a software product development environment
  • Ability to document and troubleshoot technical errors in collaboration with other experts
  • Excellent communication skills
  • Attention to detail
  • Analytical mind and problem-solving aptitude
  • Strong organizational skills
  • Must be able to work in a team environment
  • Must have the flexibility to handle multiple tasks at the same time
  • Intermediate to advanced skills in the Microsoft Office suite of products.
  • Project Management experience is a plus
  • Familiarity with scaled Agile frameworks is a plus, ideally with a Technical Program Manager certification

    • Spiritual Requirements

  • Thorough understanding of the Christian faith and its doctrines and the BSF Statement of Faith
  • Follow Matthew 18 principles in addressing issues with fellow employees
  • Studying the Bible in preparation for each weekday’s group meeting
  • Lead staff prayer time and your table group Bible study as reasonably requested
  • Prepare for and attend each Day of Prayer
  • Membership and / or leadership experience within a BSF class is a plus

    • Employees must fulfill the performance standards of this position and comply with policies, guidelines, and procedures of BSF, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

    WORKING CONDITIONS

  • Modular office environment
  • Sitting for long periods of time
  • Possible eyestrain from looking at computer screen for long periods of time
  • Travel Dallas staff events or where designated, as required.

    • ADDITONAL INFORMATION (use when posting job)

  • Candidates must be located and work in Colorado, Iowa, Illinois, Maryland, Minnesota, Missouri, North Carolina, Ohio, Oklahoma, Texas, Tennessee, Utah, Virginia, Washington, or Wisconsin
  • This position is available for remote work.
  • All applicants, regardless of location, must be able to work during the hours of 8-5pm, CST, Monday through Friday
  • BSF offers major medical, dental and life insurance as well as a generous vacation policy.
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