Branch Manager

Company  Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions.

Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service.

Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.   Laufer is a different type of logistics company.

We strive to make our industry more progressive.

We challenge conventional ways of doing business by developing innovative and customized supply chain solutions.

We help our customers​ break away from yesterday's business model to succeed in today's world.   Operational Responsibilities (and other duties as may be assigned)   Direct all operational aspects including distribution operations, customer service, human resources, administration and sales  Develop forecasts, financial objectives and business plans  Manage budget and allocate funds appropriately  Has direct, but not exclusive responsibility for operational personnel hiring, promotions, reviews, termination and disciplinary actions  Collaborates with upper management and staff to provide a healthy, challenging and positive work environment allowing for individual growth, achievement and accomplishment consistent with the company's objectives  Bring out the best of branch’s personnel by providing training, coaching, development and motivation  Adhere to high ethical standards, and comply with all regulations / applicable laws  Develops and maintains positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliers  Ensures communications with foreign and domestic offices, Sales, department managers, upper management, and / or clients regarding quality service and related issues that affect our ability to meet the client's requirements  Coordinates the operations for all departments, monitoring work flows and management of resources to ensure and verify timely and accurate operational processes  Ensures quality system goals are consistently in focus and energies are directed to their achievement  Collaborates with Sales and Operations teams to maximize the company's presence with the mutual goals of retaining all existing business and gaining significant new business  Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities  Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs  Address customer and employee satisfaction issues promptly  Business Development Responsibilities   Daily coaching and management of sales activity (prospecting, Insightly activity, sales pipeline management, weekly sales meetings, budget creation, etc.) as outlined in the Laufer Sales Management Playbook page  Assess local market conditions and identify current and prospective sales opportunities  Network to improve the presence and reputation of the branch and company  Stay abreast of competing markets and provide reports on market movement and penetration  Directly manage an assigned territory together with branch sales team and demonstrate extensive knowledge of potential customers and competitors in this area  Timely data entry in our Customer Relationship Management tool  Daily management of sales people activity, call volume / schedule, prospecting and results  Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations  Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork  When needed, support AR (accounts receivable) collection  Attend training & development sessions to continue developing selling skills and updating product and service knowledge  Working knowledge of industry trends and forecasts  Qualifications   Proven branch management experience  Sufficient knowledge of modern management techniques and best practices  Ability to meet sales targets and production goals  Familiarity with industry’s rules and regulations  Excellent organizational skills  Results driven and customer focused  Leadership and human resources management skills  High awareness of appropriate workplace etiquette and protocols  People   Allocate workloads within team to ensure smooth operations during peak activity  Coach, mentor, motivate and educate colleagues  Deliver training and onboarding for new hires per the company requirement standards  Constantly communicate department goals and expectations with team to ensure buy-in and accountability  Constantly looking to recruit new talent for all branch positions  Systems   Be open to implementing new system changes and enhancements with your team  Participate and contribute to system / process improvements  Set the tone of this environment within your team  Culture  Proactively promote the company’s brand standards and cultural expectations  Benefits  Medical, Dental, and Vision Benefits with company cost-sharing  Health Savings Account medical benefit option with a company contribution to the health savings account  No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible  Medical and Dependent Care Flexible Spending Accounts  No cost Short-term disability, Long-term disability, Life, and AD&D insurance  401(k) Retirement Plan with a generous company match  Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)  No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more  Employee Recognition Program  Giveback Program – each employee is given $500 / year to donate to a charity (Laufer has donated over $1 million!!!)  Commuter Benefits for employees traveling to and from the NYC office  Salary range :

• $140,000 - $160,000, depending on experience.
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