Customer Service Specialist

As a Customer Service Specialist, you'll play a vital role in supporting the Store Manager and Assistant Managers to enhance sales, optimize customer service, and maintain an inviting store environment. You'll also take on shift management duties when the Assistant or Store Manager is absent. We encourage bilingual candidates to apply!

Key Responsibilities :

• Lead the store team in delivering exceptional customer service.
• Oversee customer service quality in the retail showroom.
• Ensure phone calls are managed in line with company policy.
• Efficiently process online orders, store transfers, and other inventory orders.
• Handle special orders and outside purchases promptly.
• Manage customer returns and exchanges efficiently.
• Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
• Communicate company messages and delegate merchandising tasks to team members.
• Ensure team members follow the assigned work schedule.
• Perform opening and closing duties for the store.
• Complete any additional tasks as assigned.

Qualifications : Required :

Preferred :

At O'Reilly Auto Parts, we pride ourselves on our strong growth and stability, with numerous successful career stories attributed to our promote-from-within philosophy. We encourage you to develop your career alongside us!

Compensation Package Includes :

O'Reilly Auto Parts is dedicated to providing equal employment opportunities. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability, or any other protected status as defined by law. If you require reasonable accommodation during the application or employment process, please contact us directly.