Supplier Relations Specialist

Ball Horticultural CompanyWest Chicago, IL

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Description

The Supplier Relations Specialist will help us “Color the World” by providing stellar product supply management support for assigned vendors and product lines which will result in maximum fill rates, meet customer demands, and achieve team and company objectives.

Job Responsibilities and Duties

Develop and maintain close working relationships with suppliers, sales reps, internal and external customers by providing friendly, timely and accurate communication to maintain and enhance our supply network.
Monitor and communicate orders to assigned suppliers using SAP transactions to increase sales and accurate order delivery.
Maintain product inventories and process order changes by using SAP and electronic communication tools to ensure systems remain up to date for accurate order and invoice processing.
Launch SAP reports including demand report, shipping preview and un-invoiced order reports to meet demand and proactively address issues that may occur.
Source product availability as needed to ensure customers’ needs are met.
Provide general support to Supplier Relations including special projects as assigned

Requirements

Minimum of 3-5 years of customer service, operations or vendor relations experience required.

Associate degree or equivalent experience in business or horticulture preferred. High School Diploma or GED Required.

Intermediate to advanced level experience in Excel, Outlook and Word required; knowledge of SAP system preferred.

Ability to manage, plan, and organize time effectively to meet customer demands is required.

Proven ability to work independently and perform work in accordance with team, departmental and company goals.

Problem-solving and independent decision-making skills are required; ability to manage different opinions and requests while striving for continual improvement.

Demonstrated ability to develop and maintain relationships.

Ability to build strong customer relationships and delivering customer-centric solutions

Ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement

Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Pay Range : $20-22 / hour

Physical Requirements :

Ability to sit / stand 100% of the day

Ability to use hands / fingers 80% of the day

Our promise to you :

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

In addition to this we provide a comprehensive Total Rewards package that includes :

Medical, dental, life and long-term disability insurance

401k / Profit Sharing Retirement Plan

Paid time off benefits including vacation and holidays

Tuition assistance

Employee Assistance Program and Positive Health programs

An onsite subsidized café overlooking renowned display gardens and restored natural areas

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Supplier Specialist • West Chicago, IL