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Desktop and Field Support Engineer

Desktop and Field Support Engineer

Tata Consultancy ServicesPalm Beach Gardens, FL
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JobTitleDesktop and FieldSupport Engineer

RelevantExperience

inYrs)5 + Year

MustHave Technical / Functional Skills

  • Experienced in desktop engineeringand support and Proven ability to offer high level desktop support in anenterprise environment, Excellent Customer Service in Face-to-Face, Telephoneor Electronic Interaction with Clients
  • Good documentation, language, andcommunications Skills
  • Problem-Solving and troubleshootingskills
  • Install, configure and deployWindows 10 desktop and laptop PCs.
  • Install and troubleshoot softwareand PC peripherals such as printers, scanners, etc.
  • Good Understanding of ComputerSupport and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with MacOSX, Windows Server products and / or Apple Operating Systems,
  • Experience supporting MicrosoftOffice 2016 and newer versions.
  • Experience with Microsoft SCCM OSDprocess to image PCs.
  • Analyze and resolve hardware,software and application problems for networked and stand-alone computersystems and networked resources.

ExperienceRequired4 Years

Roles& Responsibilities

  • Provide technical assistance andsupport to end-users for hardware and software-related issues.
  • Diagnose and troubleshoot desktop,laptop, and peripheral problems.
  • Install, configure, and maintainoperating systems and software applications.
  • Set up and maintain user accounts,profiles, and access permissions.
  • Ensure timely resolution oftechnical issues to minimize downtime.
  • Install, update, and patch softwareapplications and operating systems.
  • Ensure software licenses andcompliance.
  • Troubleshoot software-relatedproblems and conflicts.
  • Provide on-site support for hardwareand software issues when required.
  • Communicate technical information tonon-technical users effectively.
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    Desktop Support • Palm Beach Gardens, FL