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Retention Call Center Agent

Retention Call Center Agent

EchoStarEl Paso, TX, United States
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Company Summary

Non-Negotiable Base Pay : $15.75 / hour + Uncapped Commission

1st Year On-Target Earnings : $68,000. No sales experience required. Paid Full time training provided!

Department Summary

Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.

Job Duties and Responsibilities

What You'll Do :

  • Position and sell products / services to new and existing customers
  • Assess customer needs and offer the best solution
  • Bounce back from challenging calls and stay focused on long-term goals
  • Manage time effectively while engaging with customers and handling data entry
  • Provide exceptional customer service to build and maintain relationships

What's in it for You :

  • Career Growth : Opportunity to promote up to two levels in your first year
  • Uncapped Commission : Top performers earn over six figures
  • Rewards and Recognition Program : Earn high-value prizes & trips
  • Comprehensive Benefits : Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks : Complimentary DISH TV ($114.99 / month), discounts on Sling TV ($5 / month), and Boost Mobile plans (starting at $15 / month)

    • Application Process Overview :

    After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview.

    Skills, Experience and Requirements

  • High school diploma / GED
  • Ability to work Full time on-site
  • Flexible to work shifts which can include evenings, weekends, or holidays
  • Smartphone / device with active network connection
  • Pre-employment screen
  • Key skills : Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

    • Salary Ranges

    Compensation : $15.75 / Hour - $34.87 / Hour

    Benefits

    We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits .

    The base pay range shown is a guideline. Individual total

    compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

    This will be posted for a minimum of 3 days or until the position is filled.

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    Call Center Agent • El Paso, TX, United States