Field Technician

Job Description

Job Description

Salary : Position Summary

Reporting to the General Manager or their delegate, the Field Technician is responsible for servicing and maintaining all equipment for Apollo Lighting Solutions Inc., a subsidiary of Cleantek Industries Inc. (the Company). The Field Technician is fully responsible for the client sites assigned to them and has significant control and authority in managing equipment on those sites.

This is a dynamic role that will evolve to meet the needs of a rapidly growing company. The successful candidate will be a highly motivated and effective problem-solver with a strong focus on customer service, thriving in a fast-paced and highly technical environment.

Duties & Responsibilities

• You will act on behalf of the company; First point of contact when customer receives equipment
• All service calls and client requests must be answered immediately within your area (weekends, evenings and holidays are not exempt)
• Responses to all service calls and client requests must be made on site within 24 hours
• This role has a high degree of control and authority in managing equipment on client sites
• Supporting documentation following all service calls and site visits is required
• Provide consultation / advice to clients regarding proper use of equipment
• Train customers (all shifts) on the proper use of the equipment and maintenance; all applicable customers, require training.
• Bi-weekly site visits are required for equipment maintenance; this schedule is managed independently
• When required to transport equipment with company assets, you will be responsible for strapping down loads and verifying safe transport and all documentation (documentation must be verified to ensure it is accurate)
• Provide on-site service of equipment including discussing issues with consultant, inspecting equipment and troubleshooting all issues
• Your schedule will be managed independently, with the expectation that assets are managed in accordance with the Companys maintenance policies and customer satisfaction is maintained
• Participate in special projects as required
• Responsible for the maintenance of tools and company equipment (including but not limited to company vehicle, computers, volt meter, field kit, etc.)
• Foster professional relationships with clients, external vendors, and consultants
• Understand clients equipment needs and identify potential up-sale opportunities
• Adhere to all safety requirements both internal and external
• Promote and maintain the organizations brand image by keeping your appearance, work area and vehicle tidy.
• Comfortable with working at heights on drilling rigs.

Specific Knowledge, Skills and Abilities

Education, Training, and Experience

Special Conditions of Employment