Economic Mobility Coordinator

The Hope Through Housing Foundation (Hope) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE's affordable housing developments throughout California, Texas, and Florida. We seek passionate, hardworking team members who are committed to transforming lives and communities. Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youths, adults, and seniors each year.

About the Job :

The Economic Mobility Coordinator will play a crucial role in supporting the Pathways to Economic Empowerment program team to improve the financial and social well-being of our families through financial education. The Economic Mobility Coordinator will support the Pathways Program by the following tasks : managing program applications, data entry, administrative tasks, creating flyers and or newsletters, scheduling appointments with residents, and provide overflow support for financial coaching sessions. The Economic Mobility Coordinator works closely with onsite Property Management staff and Service Coordinators as a community ambassador, developing partnerships that expand Hope's impact. This position reports directly to the Economic Mobility Manager and is a key member of the HTHF team.

Responsibilities :

Key responsibilities include :

• Respond to emails, phone calls, referral inquiries, and in-person visits, providing accurate and detailed information about departmental programs and services.
• Manage and process all resident inquiries promptly and professionally, maintaining a high standard of service.
• Perform daily monitoring of Pathways inquiries, including proactive follow-ups on applications submitted.
• Accurately input client files into our data tracking systems and diligently report and monitor data related to program applications and inquiries.
• Works in collaboration with Services Coordinators and Property Management staff to conduct outreach to residents.
• Assist clients with program application forms and associated documents, ensuring a seamless application process.
• Receive and organize client files in preparation for coaching and the application process for assistance programs.
• Proactively follow up with residents to ensure their needs are met and assist in collecting essential client intake forms.
• Facilitate client registrations and attendance for workshops and events.
• Handle various administrative tasks across multiple departments, contributing to the efficient operation of the organization.
• Support departmental needs with high volume of resident files for one-on-one financial coaching to include developing a monthly budget, managing credit, reducing debt, increasing income, and building assets and homeownership.
• Develop personal financial goals with the resident / client and provide coaching to help accomplish those goals.
• Meet with the resident / client on a quarterly basis or more frequently to monitor and track their personal financial success.
• Collaborate with community partners in local community events.
• Prepare department meetings and take meeting minutes.
• Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home.
• Develop financial literacy and economic mobility training for Service Coordinator and / or residents.
• Provide regular reports and photos / videos of activities and events for marketing purposes.
• Perform other duties as assigned.

SKILLS & QUALIFICATIONS

EXPERIENCE & EDUCATION

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

FLSA

PAY

Job Posted by ApplicantPro