Technology Administrator

Job Posting

This listing closes on 9 / 8 / 2025 at 11 : 59 PM Pacific Time (US & Canada); Tijuana.

Employer : Transportation Corridor Agencies

Salary : $101,180.00 - $141,652.00 Annually

Location : Irvine, CA

Job Type : Full-Time Regular

Department : IT

Closing Date : 9 / 8 / 2025 at 11 : 59 PM Pacific Time (US & Canada); Tijuana

Position Summary

Under general supervision, performs a variety of functions related to corporate and toll systems maintenance to include data center operations, telecommunications systems, Local Area Networks (LANs), personal computer workstations, and security administration. Administers and maintains equipment including network servers, virtual infrastructure, directories, databases, and backup systems; implements and administers cloud services; participates in maintaining network security including firewalls, intrusion detection systems, and security access; provides end user support in relation to equipment and software; troubleshoots and resolves technical issues; and performs other duties as required.

Essential Duties and Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

• Designs and supports virtual and physical information systems and network infrastructure.
• Manages projects related to IT systems, security, and compliance, including vulnerability management, PCI audit and compliance, and disaster recovery / business continuity.
• Manages systems and software applications and works with technical and non-technical contractors to resolve Level 3 support issues.
• Designs and maintains automated tools and systems for maintenance and compliance.
• Deploys, configures, and upgrades software applications.
• Prepares varied security, operations, and administrative reports.
• Conducts a variety of duties pertaining to the administration, monitoring, and maintenance of TCA's computer networks and equipment including but not limited to servers, routers, switches, firewalls, directories, databases, security access systems, desktop and laptop computers, printers, software, and telephones.
• Determines network and system requirements; analyzes, troubleshoots and resolves network problems and access issues, monitors and ensures network connectivity throughout the corporate and toll system networks; assists in ensuring optimal network speed and availability; identifies, troubleshoots, corrects, and documents network connectivity and performance issues.
• Develops, tests, evaluates, installs, configures, optimizes, and maintains device hardware, and software, network segments, LAN's, WAN's, VPN gateways, internet and intranet, email systems, and intrusion detection systems.
• Deploys, configures, and upgrades software and configurations.
• Ensures LAN / WAN environments are secured from external access, and that appropriate recovery and redundancy issues have been properly addressed.
• Participates in administering, updating, and maintaining identity management and mail services; configures authentication and authorization of directory services; maintains distribution and phone lists; edits and deletes users; archives mailboxes.
• Configures, tests, manages, and maintains VOIP and PBX system; provides troubleshooting support for related equipment.
• Implements and administers Office 365 Cloud Services including but not limited to Exchange, SharePoint, and Office applications.
• Implements, administers, and maintains LAN, WAN, workstation, and server security in accordance TCA technology policies and standards.
• Updates and maintains network security tools including firewalls and endpoint protection software.
• Develops and maintains accurate and up-to-date network and system configuration information, documentation, logs, and files.
• Manages, monitors, and maintains the enterprise-level backup system including but not limited to Ethernet, iSCSI, Fiber Channel, disk target, tape libraries, VTL based systems, and SQL databases.
• Manages and monitors data retention and backup processes and / or policies.
• Develops scripts and tools to automate and improve user support activities.
• Provides end user support to TCA staff, contractors, and consultants in relation to equipment and software including network connectivity, department drives, computers, printers, and telephones.
• Performs user account administration including adds, moves, changes, updates, and deletes of user accounts; analyzes and resolves user account errors and problems; instructs and assists users in managing and utilizing accounts, mailboxes, and files.
• Installs, configures, tests, and updates user application functionality and network connectivity; provides users application tools, guides, procedures, and rules.
• Liaises and meets with end users to gather information, document, and identify technology issues; troubleshoots and / or escalates issues to IT management for further instruction; follows up and assists in ensuring technology issues are resolved.
• Assists in developing and implementing departmental policies and procedures in relation to the installation, use, and maintenance of TCA's corporate and toll system network, server, security, and workstation hardware and software.
• Reviews proposed changes to roadside and back-office systems and works with the appropriate contractors to efficiently and effectively implement changes, enhancements, upgrades, and fixes to those systems.
• Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations.
• Performs other duties as assigned or required.

Knowledge

Skills / Abilities

Experience and Education Required

Bachelor's in Information Technology, Computer Science, or related field combined with three (3) years of progressively responsible experience performing a wide range of computer systems administration, and network security, and PCI compliance practices along with the required technical certifications listed below; OR an equivalent combination of education and related experience and certifications.

Licenses and / or Certifications :

Note : Certifications may be offset by demonstrated experience performing the associated configuration and administration responsibilities.

Benefits