Lead Director, Software Development Engineering

IT Production Support Director

Aetna is offering a distinguished career opportunity for an IT Production Support Director to lead day-to-day production support operations related to our healthcare business. The successful candidate will manage incident management and provide technical direction to drive a multi-vendor Application Managed Services model. We are looking for a dynamic and experienced leader with a proven track record in managing production support operations, leveraging AI-based solutions to optimize incident resolution, and ensuring seamless technical support in a complex IT environment, preferably within a healthcare insurance company.

Required Qualifications :

• 7+ years of experience in IT production support, incident management, and technical leadership including Site Reliability Engineering (SRE).
• 10+ years of experience in IT operations, production support, incident management, or related roles.
• 7+ years of experience in managing production support operations in a multi-vendor Application Managed Services model.
• At least 5-7 years of experience in a leadership or managerial capacity, overseeing IT teams and operations. Strong leadership and team management skills with a focus on developing and motivating high-performing teams.
• 5+ years of experience with performance monitoring tools, service level agreements (SLAs), and key performance indicators (KPIs). Proven track record of driving process improvements, operational efficiency, and service quality enhancements.
• 5+ years of experience with Change Management and Organizational Transformation : Experience in leading organizational change initiatives, driving digital transformation, and managing IT-related organizational changes is valuable. Strong change management skills and experience in guiding teams through transitions are important for success in this leadership role.
• 3+ years of technical background with expertise in Generative AI, IT systems, applications, and infrastructure. Ability to analyze complex technical issues, identify root causes, and implement effective solutions.
• Specific experience in healthcare insurance industry IT operations is highly desirable.

Preferred Qualifications :

Education :

Bachelor's degree in computer science, Information Technology, or related field; equivalent work experience.

Pay Range :

The typical pay range for this role is : $144,200.00 - $288,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Great benefits for great people :

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Applications will be accepted until 12 / 07 / 2025.