Care Coordinator

Care Coordinator

Titanium Healthcare is a company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

The Care Coordinator is responsible for scheduling, organizing and managing all aspects of member healthcare maintenance and treatment. Duties include helping patients complete paperwork, communicating with a healthcare team about a patient's treatment plan and educating patients about resources and options for managing their health.

This position is hybrid. You will work from home and service members in the Victorville region.

Review and interview potential members to verify eligibility for enrollment in the Health Homes Program (HHP)

Complete referral process when necessary

Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator

Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers

Work with healthcare professionals, community and social support services, and other company employees

Document evidence of care in the member's record in a concise and timely manner using the EHR system

Routinely check in or schedule appointments with assigned members

Maintain documentation of all member encounters to complete established reporting requirements

Communicate with providers and care team regarding member progress and care needs

Explain and translate information related to the member's care to and on behalf of the member, when necessary

Identify and follow up on all referrals made to assure continuity of care and that member / family needs have been met

Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family

Address member questions and process member requests in a timely manner

Investigate and direct member inquiries or complaints to appropriate staff members, including follow ups to ensure satisfactory resolution

Follow established policies to enroll and disenroll members

Maintain knowledge of community services and resources available to members including housing resources, financial / income assistance, transportation assistance and food assistance

Follow established protocol around patients experiencing pain, safety concerns and / or mental health concerns and creates safety plans, if necessary

Recognize signs of child and elder abuse and report appropriately to Child / Adult Protective Services

Understand and abide by all departmental and companywide policies and procedures

Comply with all safety and injury prevention policies and regulations

Perform other duties as assigned or required

Fluent in English (written and verbal)

Must be able to translate verbal and written information to and from the member

Competent with computers, email, virtual platforms, Excel and other Microsoft Office based programs

Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner

Ability to identify problems and use logic and related information to develop and implement solutions

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Operate a computer and other office equipment such as a telephone, calculator, copy machine, and printer

Must be able to remain in a stationary position 75% of the time

Must be able to move around the office or community 50% of the time

Move or carry office equipment weighing up to 15 pounds across offices

Ability to operate a vehicle and travel to meet with assigned members around the community, attend meetings and different office locations as required or requested

Bachelor's degree in sociology, social work, public health, physiology, or other related field, OR an Associate degree and 1 year of experience

Current and valid Driver's License

Proof of auto insurance

Distraction-free home workspace with a secure internet connection

Bilingual in Spanish a plus

Make an impact : an organization who cares about its employees, communities, and the future of healthcare

Inclusivity : be a part of a workplace where you not only belong but also can be the best version of yourself

Growth : opportunities to develop and grow your career with us

Community : you are encouraged to have a voice, share your opinions, and have individual impact on the business

Paid Time Off : 12 holidays and up to 3 weeks of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, and reproductive loss

Work Life Balance : enjoy flexibility to maximize your well-being and success with our hybrid work model

Medical, Dental, & Vision Benefits : we cover up to 100% of your premium and 50% of your dependents depending on the plan

Flexible Spending, Health Savings & Dependent Care Accounts

Life / AD&D insurance funded 100% by Titanium Healthcare

Supplemental Short-Term Disability

Employee Assistance Programs

Protect your pet(s) with Pet Insurance

401(k) plan

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.