Unified Communications Administrator

Job Description

Essential Duties and Responsibilities

• Researches, configures, integrates, programs and tests Microsoft Teams, to include chat, collaboration, OneDrive, and SharePoint sites.
• Maintains the Microsoft Teams environment and work with groups, conditional access policies, to include working with departments to design the collaboration architecture.
• Installs, maintains, monitors, upgrades and repairs Exchange M365 email and telecommunications equipment and device hardware, systems and infrastructures; programs operating parameters; performs testing and documentation of operations and conditions.
• Receives and processes requests for new or enhanced telecommunications services including telephone moves, adds or changes, voice mail, and related hardware and software.
• Installs, maintains, monitors, upgrades and repairs Exchange M365 email and telecommunications equipment and device hardware, systems and infrastructures; programs operating parameters; performs testing and documentation of operations and conditions.
• Receives and processes requests for new or enhanced telecommunications services including telephone moves, adds or changes, voice mail, and related hardware and software.
• Researches, configures, integrates, programs and tests telecommunications equipment, networks, infrastructures and call centers, including voicemail system, cellular devices, Contact Center software and IVR system; coordinates and oversees installation of voice and data communications infrastructure cabling, trunk circuits and station wiring.
• Researches, configures, integrates, programs and tests Exchange M365, archiving, secure email, active sync, Outlook Web Access, and email filtering devices and applications; coordinates and oversees installation of all data communications related to electronic mail delivery.
• Maintains inventory of all telecommunications and Exchange email assets including physical inventory of hardware, software and peripherals and aging and retiring assets in inventory tracking systems.
• Oversees the development and maintenance of onsite and offsite backup and disaster recovery of telecommunications and email.
• Monitors telecommunications and email operations to identify performance and capacity issues; measures volume and performance of communication traffic; identifies utilization and performance issues; develops plans and implements new technologies and services to satisfy capacity and performance requirements.
• Programs and implements software changes in email, telecommunications system or voice mail; coordinates hardware and software requests with vendors; monitors and tracks vendor orders and contracts.
• Performs telecommunication and email system administration functions; adds applications, users and devices; identifies unauthorized access and potential security risks; participates in projects to enhance security operations.

Company Wide Expectations

EDUCATION / EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

Required - 4 Year / Bachelors Degree - Information Systems, Information Technology, Computer Science or a closely related field

Experience Requirement

Required - 5 Years - Responsible experience in the design, installation, maintenance and repair of communication systems, equipment, devices and facilities for a large, multi-site telecommunication and Exchange email systems with multiple end user sites.

Required - 2 Years - Responsible experience in Microsoft Teams, to include collaboration, OneDrive, SharePoint sites, and conditional access policies.

SKILLS / ABILITIES

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in a typical technology office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

Benefits

401(k) plan with matchingHealth and dental insurance

Remote and work-from-home opportunities

Full- and part-time job options

Paid holidays, vacation, sick leave, and personal days

Defined benefit plan

Life, AD&D, and disability insurance

Tuition reimbursement program

Competitive starting pay

Excellent promotion and advancement opportunities

On-site clinic, gym, and café