MDA NOC Technician III

A large government client of ours is seeking an experienced MDA NOC Technician to join their dynamic team. Responsible for assisting with the following duties :

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis :

o Proactively analyze alarms

o Provide detailed analyses leading to resolution of the

larm conditions, including filtering and correlating fault

information

o Identifying the fault condition and its impacts

o Isolating root causes

o Coordinating correction of fault situations regardless of

the fault in the infrastructure.

o Support the fault isolation process

o Diagnoses and troubleshoot utilizing procedures to

isolate where the fault occurs

o Identify failed network element(s) i.e. systems,

hardware, software, circuits, or facilities.

o Activities include : testing, fault troubleshooting, fault

localization, fault logging and assignment

o Correct / replace faulty network elements, coordinating

with other service providers as necessary.

o Restore networks and service to full operation

o Coordinate with other service providers as necessary to

track service restoration and meet the DISN SLA and

customer negotiated SLAs.

o Identify failures that are attributable to a different

causes and impacts

o Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).

o Reroute routine circuits within 24 hours of notification

o Documenting reroute in the configuration management database (CMDB).

o Provide updates on outages from technicians and / or

government incident tickets until a resolution or path to

resolution is identified and documented in ticket.

o Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.

#CJJOBS

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