Call Center Representative I

Job Description

Job Description

Location : This position is in-person at our Scottsdale, AZ office.

Schedule : Monday-Friday. Must be willing to work occasional weekends!

Benefits :

401(k)

Medical, Dental, Vision insurance (we cover 90% of the cost for employees and 50% for dependents)

Paid time off

Life insurance

Flexible spending account

Our Story

Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare : enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com.

Responsibilities :

• Answer inbound patient calls, responding to medical concerns and questions.
• Provide accurate information on medications, treatments, and healthcare services.
• Document patient interactions in electronic health records (EHRs).
• Triage urgent patient concerns, escalating to healthcare providers as needed.
• Schedule appointments and follow-up care.
• Educate patients on self-care and disease management.
• Collaborate with healthcare providers and staff to ensure continuity of care.

Requirements :

• High school diploma required
• Medical Assistant certification (CMA, RMA, NCMA, or CCMA) preferred not required
• 2+ years of experience in healthcare, preferably in patient care.
• Strong knowledge of medical terminology, anatomy, and pharmacology.
• Excellent communication and interpersonal skills.
• Ability to empathize with patients and families.
• Proficiency in EHRs (e.g., Epic, Cerner).
• Good organizational skills required
• High level of proficiency with Microsoft Excel, Word, Outlook, and Publisher

Nice to Have :

• Associate or bachelor's degree in healthcare-related field.
• Experience in call center or customer service.
• Certification in patient advocacy or case management.
• Bilingual or multilingual skills.

Skills :

• Patient-centered care
• Medical knowledge and terminology
• Communication and empathy
• Active listening
• Problem-solving and critical thinking
• Time management and organization
• Electronic health records (EHRs)
• Medical office procedures

Equal Opportunity Employer : Lifekind Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.