Front Desk Associate

Front Desk Associate

Location : AFC Urgent Care Narberth, PA

Position Type : Full-Time

About Us : AFC Urgent Care Narberth is a physician-led, walk-in medical clinic committed to providing high-quality, accessible care to our community. We pride ourselves on delivering excellent patient service in a fast-paced, professional environment.

Job Summary

The Front Desk Associate is the first point of contact for our patients and plays a vital role in ensuring an efficient and positive experience. This position is responsible for front desk operations, including patient registration, insurance verification, payment collection, and administrative support to the clinical team.

Key Responsibilities

• Greet patients in a friendly and professional manner.
• Register patients accurately in the electronic medical records (EMR) system.
• Verify insurance information and collect co-pays, deductibles, and outstanding balances.
• Explain clinic policies, forms, and procedures to patients.
• Answer incoming calls and provide information about services.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Keep the front desk and waiting area clean, organized, and fully stocked.
• Communicate effectively with clinical staff to ensure patient flow is efficient.
• Handle patient inquiries, concerns, or complaints professionally and escalate when appropriate.
• Follow clinic protocols for check-in, check-out, and payment collection.
• Perform additional administrative tasks as assigned.

Requirements

Schedule

Compensation & Benefits

Ideal Candidate

We are looking for motivated, detail-oriented, and fast-paced individuals who can thrive in a high-volume healthcare setting and provide an outstanding experience for every patient.

Compensation : $17.00 - $19.00 per hour.

We are an Equal Opportunity Employer.