Customer Service Representative (Bilingual English - Spanish)

Inbound Representative

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyou'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Essential Duties & Responsibilities

Representative I

• Adequately process all incoming calls on up-to-date, delinquent, closed or charged-off accounts.
• Recognize specific scenarios to require specific collection questions answered in compliance with the FTCPA.
• Properly request all UCFS collection letters (including Attorney letters).
• Process end-of-month repurchases.
• Appropriately request RPC and Accurint reports.
• Effectively use all options available on the collection and inquiries system menus.
• Identify customer disputes and appropriately code disputes for the problem resolution queue.
• Utilize the Internet for skip tracing purposes.
• Schedule one time or recurring EFT bank payments for customer.
• Schedule one time or recurring credit / debit card payments for customer.
• Properly process specific customer requests through the flag for review reports.
• Appropriately request microfilm.
• Perform additional assignments as required to assist in achieving team and company goals.

Representative II

Skills & Abilities

Key Performance Indicators

Minimum Qualifications

Working Conditions

This position operates in a professional office environment at UCFS offices in Westlake, Ohio. This is typically a full-time position, which is defined as being scheduled to work up to 40 hours or more per week. UCFS is open for operation 7 days a week, and most holidays. Representatives work Monday through Friday on the day or early evening shift, and may be called upon to work overtime, night-time and weekend hours (two weekends required each month) or permanently change their schedules as job duties demand.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.