Aftermarket Parts Specialist 1

The Position (Summary) :

The Aftermarket Parts Specialist 1 will be responsible for providing administrative and / or technical sales support to the Aftermarket Sales Department. The successful candidate is detailed oriented with strong organizational skills, computer skills, and exceptional communication skills (verbal and written) for communicating with customers (domestic and international) as well as within other departments throughout the organization.

Minimum Essential Requirements :

• Strong computer navigation and Microsoft Outlook, Word, and Excel experience
• Basic experience with ERP / MRP systems and inventory management software
• Ability to quickly learn the Aftermarket Sales Process required to process and monitor customer purchase orders successfully
• Research and reply to customer requests for order quotations, intake, status, expediting, and shipping follow through to meet / exceed customer request
• Work with Shipping, Engineering, and other departments to address customer requests and ensure customer satisfaction
• Ability to quickly utilize departmental spreadsheets to communicate customer purchase status and reporting
• Utilize company ERP / MRP (Microsoft D365) system to effectively issue customer returns via a Return Material Authorization (RMA) process as needed
• Ability to take initiative and work in a fast-paced environment
• Ability to adapt quickly and learn new tasks independently and cross-functionally with departments
• Ability to effectively manage and process other projects and tasks as assigned

Preferred Key Requirements :

Experience and Education :

Technology :

Travel Requirements :

Less than 10%

Supervisory Responsibilities :

This position has no supervisory responsibilities

Work Environment & Culture :

The work environment (physical requirements) is described below, and the company culture is dedicated to fostering a very strong environmental health and safety program.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements :