Product Support Specialist

Product Support Specialist

As the Product Support Specialist you will be responsible for assisting clients in navigating Medicaid eligibility processes, ensuring compliance with Federal and State laws, and providing exceptional support throughout the application journey.

We are looking for a Product Support Specialist for a full-time, fully onsite opportunity in Newark, DE. The selected candidate will provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system.

What You'll Do

• Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance.
• Follow all CAI and State Security requirements.
• Access available computer inquiry systems to obtain necessary verifications.
• Onboard new clients with an "intake" questionnaire to assess an applicant's eligibility for Medicaid benefits.
• Analyze the applicant's financial data, and input calculations into eligibility system.
• Conduct client interviews to obtain and exchange general and sensitive information for the purpose of determining eligibility.
• Work closely with the client to securely collect application documents via digital files (pdf, jpg, etc.).
• Document all case management details using eligibility system.
• Attend one on ones and staff meetings to stay informed about processes and procedures.
• Perform added case management responsibilities as needed.

What You'll Need

Required :

Preferred :

Physical Demands

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111.

$18-$20

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.