Lead Field Service Technician

Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Duration of Employment : This position has a one-year duration, with an anticipated end date of September 30, 2026. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Key Responsibilities :

Responsible for leading projects. First line of support for customer communications and onsite activities. Accountable for daily customer data submissions.

Travel extensively to customer locations, fulfilling a field-based role

Acquire and demonstrate proficiency in all skill sets required for the field service technician position, including preventive maintenance, calibration, active remediations, device disassembly / reassembly, implementation, check-in, and Skills Labs.

Provide customer onsite and phone support services, including installation, troubleshooting, system and recall support, software maintenance, and upgrades

Responds promptly to and resolves equipment errors and malfunctions, minimizing customer downtime and workflow interruptions

Executes complex equipment and software installations, customizes configurations to meet sales design requirements.

Maintains high standards of product support quality documentation and ensures the training of service associates

Continuously improving processes and developing efficient technical resolutions for supporting our products

Ensures customer satisfaction through the support process and the entire customer life cycle

Implements effective logistics, spare parts distribution, and knowledge tools to improve first-time-fix rates and accelerated response times.

Travel expectations : High – 100% travel

Ability to lift and transfer up to 70 lbs. individually

Educational Qualifications & Previous Experience :

Associate degree, military training programs or equivalent field service experience. (3-5 years field experience)

Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs

Self-motivated individual who can work independently or collaboratively within a team

Develops competency in your area by performing routine work when required

Possesses and maintains a valid driver's license and meets BD's auto safety standards.

Professional Skills & Key Competencies :

Excellent communication and presentation skills for effectively conveying information to customers and internal business partners

Ability to learn and understand detailed product knowledge of medical devices, software, basic networking, and electro / mechanical concepts

Proficient in moderately complex hardware and software troubleshooting and repairs

Strong time management and organizational skills to ensure on-time completion of project assignments, with the ability to work effectively with minimal direct supervision

Coordinating travel arrangements and optimizing equipment to minimize customer downtime and workflow interruptions

Desired / Additional Skills & Knowledge :

Background in biomedical, networking, military, or field-based technician roles

Experience working in a healthcare environment

Strong computer skills and comfort with troubleshooting various Microsoft applications, including Outlook, Excel, Word, OneNote, Bomgar, etc.

Additional Information

Weekend and overtime hours are required, not optional

Maintain compliance with customer vendor credentialing standards, including proof of immunizations, vaccines, product competency, and company policy acknowledgment

Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.