AI Product Specialist, Courts

Thomson Reuters is seeking a motivated and adaptable AI Product Specialist to join our this role you will leverage your legal expertise to partner with Thomson Reuters state and local court customers maximizing their utilization of our generative AI (GenAI) products and facilitating seamless integration into their workflows. You will play a key role in driving product adoption ensuring customer success and supporting revenue growth.

About the Role

In this opportunity as an AI Product Specialist Courts you will :

Support state and local court customers that have purchased a Thomson Reuters AI product; establish value and mitigate risk.

Drive post-sale product adoption and usage by understanding customer needs and demonstrating the value of Thomson Reuters GenAI solutions.

Work closely with customers to troubleshoot their product issues educate and reeducate on correct AI product selection and use and help customers change their workflows to adopt and incorporate AI products within court processes.

Respond to incoming customer requests in a timely and effective manner

Proactively reach out to customers to drive ongoing engagement and satisfaction

Meet or exceed designated activity goals while driving revenue growth of assigned products

Remain flexible and adaptable to changing priorities and product focus areas

Proactively spot and correct any issues that could affect customer satisfaction or retention

Collaborate with customers and account teams to identify business needs and align them with appropriate Thomson Reuters product offerings supporting revenue retention and growth.

Provide exceptional service and support to our state and local court stakeholders (e.g. judges clerks and court administrators) ensuring positive customer experiences.

Maintain in-depth knowledge of Thomson Reuters GenAI products customer workflows relevant use cases and industry trends in the judiciary and government sector.

Accurately log update and maintain customer information and activity within our business systems.

About You

You are a fit for the role of AI Product Specialist Courts if you have :

Juris Doctor (JD) preferred.

5 years of professional legal experience preferred experience working with state and local courts or government customers is strongly preferred.

Proven experience in customer-facing roles ideally within the legal technology industry.

Demonstrated ability to deliver effective product training and presentations to court and / or government personnel and leadership.

Excellent communication and interpersonal skills with the ability to build strong customer relationships.

Familiarity with Thomson Reuters CoCounsel and AI-Assisted Research products is a plus.

Demonstrated flexibility and ability to adapt to evolving priorities and product focus areas.

Ability to collaborate effectively with internal teams to achieve customer success.

Strong attention to detail and commitment to providing accurate and up-to-date guidance

Experience tracking and reporting on key performance indicators

Experienced with remote training technology not limited to MS Teams WebEx Webcast and remote access

#LI-BS1

Whats in it For You

Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

Career Development and Growth : By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

Culture : Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values : Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

Social Impact : Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

Making a Real-World Impact : We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits : optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

• Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $72100 - $133900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 01 / 05 / 2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex / gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on

Required Experience :

IC

Key Skills

Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 72100 - 133900