Outreach Specialist Supervisor

Job Details

Description

Goodwill Industries of Kentucky is looking for an energetic, self-motivated, dynamic professional Outreach Specialist Supervisor to join our team! The Outreach Specialist Supervisor provides support and direction to Support Specialists staff to meet key performance indicators for Goodwill Industry of Kentucky. The focus is to lead the Support Specialists in connecting participants with the resources and services needed to remove barriers, find housing, maintain long-term employment, and a career path. If you are looking for an opportunity that allows you to reach new goals while helping other’s in your community, the Outreach Specialist Supervisor opportunity is for you.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Job Type : Full-time, Exempt

Essential Duties and Tasks :

• Directly supervise a staff of Support Specialists focused on supporting the functions of the Goodwill program and connecting individuals to resources.
• Oversee the daily operation of the Outreach Specialist Staff and has the ability to carry out the responsibilities directed by the Program Manager.
• Leads the overall management of the project ensuring that it is running efficiently, and effectively.
• Provides navigation guidance, and day-to-day work-based site support to outreach Support Staff.
• Maintains data reporting and reports as required by the Opportunity Center Manager.
• Provide outreach service methods to engage with unhoused persons with visible needs and to encourage them to accept short term work.
• Provides transportation to and from scheduled work sites, Goodwill Opportunity Center, and original pick-up location.
• Plays the lead role in planning, executing, monitoring, and controlling the outreach service with the clients that are participating each day and have the ability to implement discipline when needed (remove participant from worksite).
• Perform other duties as assigned.

Education and Experience :

Associate’s degree or one-year of work experience in lieu of college degree in workforce development / social services environments, such as a workforce development program and / or community rehabilitation program, providing services to individuals with disabilities and / or other disadvantages preferred.

Case management experience preferred.

Extensive experience working with individuals experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.

Must be self-motivated with the capacity to consistently work with a high volume of individuals.

Must have good skills and demonstrated abilities in communication - interpersonal relations, teaching / instructing, counseling, coaching, training, basic math and language, evaluating, organizing work - own and others, planning, decision making, problem solving, adapting to change, crisis intervention techniques- verbal / physical.

Physical Demands :

This job may have physical requirements that considered sedentary to light work. Physical demand requirements are more than those for sedentary work. Sedentary work involves sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity. Light work includes lifting up to 20lbs occasionally and / or up to 10lbs frequently.

Must be able to work in environments where participants are in outdoor locations such as on the street corner, along the street, and homeless camps.

Travel to other locations beyond the assigned work location is often required.

Benefits :

403(b) Plan

Company 403(b) Matching Contributions

Tuition Reimbursement

Medical, Prescription, Dental & Vision Insurance

Generous Vacation Time & 8 Paid Holidays

Short and Long-Term Disability Insurance

Life, Dependent Life and AD&D Insurance

Voluntary Term Life Insurance

Goodwill Industries of Kentucky is an EEO / AA employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.