Customer Success Manager, US DOD, Air Force

See yourself at Dataminr

Youre a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships fully understanding their needs and advocating on their behalf. As an expert on Dataminrs First Alert product you understand your customers strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security government cyber security publicly available information and big data and can translate these into actionable insights for your customers. As a CSM you will drive First Alert product adoption renewal and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team.

This is a DC-based hybrid role that requires two days a week in our Arlington VA office unless traveling.

AI Innovation at Dataminr

Working at Dataminr youll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI : our AI technology ReGenAI is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .

Agentic AI : we recently launched our Agentic AI capability what were calling our Intel Agents that autonomously generates critical context for our clients on real-time events threats and risks allowing them to see the clearest most accurate view of whats happening on the ground. Learn more here

Multimodal AI : our platform detects events from many different types of data (images video sensor data audio and text in over 150 languages). Learn more here .

The opportunity

Expand the scope and scale of First Alert adoption while driving successful customer outcomes within your assigned portfolio ensuring retention renewals and customer satisfaction

Design and implement scalable programs that seamlessly integrate First Alert into customer workflows and align with customers enterprise level objectives

Develop and maintain relationships across your account portfolio through capability briefings product demonstrations trainings and execution of playbooks / regular check-ins

Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality

Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams

Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

What you bring

At Dataminr we value you for who you are. We encourage you to apply for this role even if you dont meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

Ability to obtain a Secret clearance at a minimum

Bachelors degree or equivalent relevant experience in a related field AND 5-8 years of customer success / account management experience OR experience implementing and leading military accounts programs or operations supporting senior military leaders

Specific experience supporting the public sector including but not limited to the US Department of Defense.

Knowledge and / or experience with publicly available information and the real-time alerting needs of public sector organizations including but not limited to military law enforcement or emergency management

Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences including technical and non-technical customers within the Software / SaaS space or with senior military leaders and decision makers in the form of a presentation

High level of accountability and the ability to execute independently on multiple and competing projects and deadlines

#LI-WC1

About Dataminr

At Dataminr we are a mission driven team of talented builders creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminrs groundbreaking AI-powered intelligence platform provides organizations with the earliest signals of emerging risks events and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100 Dataminrs platform analyzes billions of public data inputs spanning text image video audio and sensor data across 150 languages empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009 we have pioneered the worlds first real-time event detection platform long before the recent Gen AI boom. Dataminr operates all around the world united by our passion to use AI for the greater good be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements offices all over the world to foster collaboration generous PTO and sick leave and more as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here .

We believe our differences give us strength. Our employees are empowered to be their best authentic selves through various opportunities such as our robust employee resource group (ERG) network manager development programming professional development funds and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good fostering a culture of allyship and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

The annual on-target earnings (OTE) for this position are $95680 - $119600 which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including but not limited to geographic location applicant skills and prior relevant experience.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race sex color creed religion national origin age disability genetics marital status pregnancy unemployment status sexual orientation citizenship status or veteran status.

Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminrs candidate privacy notice available here. By providing your details and applying via our careers website you acknowledge that you have read our candidate privacy notice. If you have any queries please contact the People Team at or .

Required Experience :

Manager

Key Skills

Anti Money Laundering,Access Control,Content Development,Flex,AC Maintenance,Application Programming

Employment Type : Full-Time

Experience : years

Vacancy : 1